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httpd
Fanfold Paper
Posts: 2
Registered: ‎09-04-2010
Location: DE
Views: 612
Message 1 of 3

T570 intermittent HDD failure (1TB SSD)

Hello,

one month ago I ordered a T570 with the 1TB SSD option, and have had intermittent hard drive failures from the start. The OS crashes and then the device won't appear in the boot options nor in the Lenovo diagnostics. Then it randomly works again.

I have already tried re-seating the drive twice and re-seating the cables three times, but the problem persists.

I have appended a log from Lenovo diagnostics where apparently the drive failed during the diagnostics run.

What are my options now? I would be grateful for any suggestions.

 

Best regards Chris

 

edit: deleted attachment because it contained the serial number

Kevliu78
Token Ring
Posts: 55
Registered: ‎03-12-2018
Location: SG
Views: 611
Message 2 of 3

Re: T570 intermittent HDD failure (1TB SSD)

The best idea to return or bring back or call on-site warranty.

g8tekeeper
Paper Tape
Posts: 15
Registered: ‎10-10-2017
Location: CA
Views: 457
Message 3 of 3

Re: T570 intermittent HDD failure (1TB SSD)

I have the same issue with a 512 GB drive. 10 months I have had the laptop and I am on my third drive..... Customer Support is awful as is Technical support and once you are outside the 30 return period, good luck....

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