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andreasoc1
Paper Tape
Posts: 2
Registered: ‎06-12-2017
Location: DE
Views: 414
Message 1 of 3

T570 won't work with Windows Hello

Hello, we bought some new T570 models, and no one can activate Windows Hello with Windows 10 1703. With older models we have no problems to activate Windows Hello in Windows 10 1703.

I've installed all drivers and BIOS updates.

Lenovo Staff
Lenovo Staff
Posts: 4,947
Registered: ‎10-29-2009
Location: NC
Views: 384
Message 2 of 3

Re: T570 won't work with Windows Hello

Can you give me some more information?  What device are you trying to use with Windows Hello (e.g. fingerprint or IR camera)?  Is there any error message?

andreasoc1
Paper Tape
Posts: 2
Registered: ‎06-12-2017
Location: DE
Views: 356
Message 3 of 3

Re: T570 won't work with Windows Hello

I want to use fingerprint. There is no error message, it is just greyed out. I found a way to use the fingerprint, we have to install the lenovo windows 8 fingerprint software, but windows hello is still greyed out. 

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