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08-12-2019

US

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  • Registered: ‎08-12-2019
  • Location: US
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T580 Thunderbolt Firmware Pending

2019-08-21, 20:42 PM

I have a new T580 laptop that has stopped recognizing devices plugged into the Thunderbolt port. I've tried to update the firmware from https://pcsupport.lenovo.com/us/en/solutions/HT508988, but the page shows the firmware update as "pending." How can I get it going again?

 

Here's the info from the Thunderbolt application:

 

Thunderbolt Software

Software package version: 17.4.78.500

Application version: 17.4.78.15

Service version: 17.4.78.14

Controller driver version: 17.4.78.21

Networking driver version: Unknown

 

Thunderbolt Controller

Thunderbolt generation: Thunderbolt 3 (15BF)

Number of ports: 1

Security level: User Authorization (SL 1)

NVM Firmware version: 18.00

External GPUs supported: Yes

 

By the way, when I plug the same Thunderbolt into the USB-C power port, everything loads fine. So the problem seems to be with the Thunderbolt port.

 

Thanks!

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