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Paper Tape
Posts: 1
Registered: ‎06-19-2019
Location: CA
Views: 85
Message 1 of 2

T580 and Windows Hello



New T580 with Windows 10 Pro current and domain joined. It has a Fingerprint reader which is enabled in the BIOS, but there is no Biometric section in Device Manager and Windows Hello says""Face and fingerprint recognition are not available on this device". I feel like I'm missing something?


Windows is up to date, and I used Lenovo System Updater to ensure all Lenovo drivers are up to date.




Lenovo Staff
Lenovo Staff
Posts: 5,540
Registered: ‎10-29-2009
Location: NC
Views: 57
Message 2 of 2

Re: T580 and Windows Hello

@rwaterhouse wrote:

 there is no Biometric section in Device Manager

This is what jumped out at me.  Try this:

1.  Reboot and press F1 to enter BIOS setup

2.  Go to Security -> Fingerprint menu

3.  Choose the option about "Reset Fingerprint Data"... what happens?  Do you get a message like "fingerprint sensor not found"?

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