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DanielBull
Paper Tape
Posts: 5
Registered: ‎12-18-2018
Location: GB
Views: 65
Message 11 of 12

Re: T580 boots to a blank screen after BIOS changes

Just an update on this, Digital River got back to me after a few days and told me to contact Lenovo. Lenovo knew what the issue was and authorised me to return it to Digital River as DOA. I then contacted Digital River who arranged a collection by TNT. The laptop was collected by TNT on December the 27th. Its now January the 9th and I still don't have my refund. I raised a ticket yesterday with Digital River to find out where the latop was and I don't have a response yet.

 

I understand xmas makes things difficult but even so a month for a return is rather excessive.

masonjurgen
Paper Tape
Posts: 4
Registered: ‎07-07-2018
Location: SE
Views: 55
Message 12 of 12

Re: T580 boots to a blank screen after BIOS changes

"enable the Thunderbolt pre-boot mode to be able to use it with older Windows versions etc" - I recall that enabling that option was the last thing I did as well.

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