01-26-2011 10:48 AM
Here's the story, I purchased a T410 about a year ago. Roughly two months in I was dead in the water with a fan error. A tech came out and replaced the fan.
I still periodically got a fan error, but some compressed air to the vents normally resolved. 5 months from the initial fan replacement I was dead in the water again, compressed air no longer helped.
The part was backorder for a week. When the tech came out he replaced the motherboard and the fan.
Cut to two weeks ago, again - fan error. I call tech support - they say the fan is on back-order, I explain that I'm losing valuable work time and convince them to send a tech out next day (Funny how I have to convince them to fulfill the contractual obligations of my warranty). Next day, no call, no tech. A week goes by without a word, I'm finally able to get someone out here. He replaces the fan, gives me back my notebook - low and behold he damaged the keyboard, some of the key's no longer depress. Although I'm sure taking off the keyboard and taking a look would probably have resolved it - but the tech doesn't want to be bothered, says he needs to order a keyboard - and leaves.
What is it going to take for me to just get a replacement notebook from Lenovo?
Why should people pay for hi tier service plans, only to have to wait for support due to back ordered parts?
01-26-2011 11:32 AM