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tiblu
Paper Tape
Posts: 3
Location: Estonia
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Message 1 of 6

ThinkPad T440p (20AN-009DMS) - Mobile Broadband - unable to detect SIM

Machine: ThinkPad T440p (20AN-009DMS)

Boradband adapter: Sierra Wireless EM7345 4G LTE
OS: Windows 8.1 64bit
Problem:
 Unable to detect an inserted SIM card. 

What I have tried:

 

Successfully re-installed (Windows had detected device and installed default drivers) Sierra Wireless EM7345 4G LTE drivers  - http://support.lenovo.com/en_US/downloads/detail.page?-DocID=DS040771

Failed to install Lenovo Mobile Broadband Activation - http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS001273. It fails with the message "There is no supported wireless WAN card installed in this computer. This setup cannot continue..."

 

LMBA_fail.png

 

I am out of ideas.

Regards,
Tiblu

A1X
Token Ring
Posts: 130
Location: Bucharest, Romania
3,337 Views
Message 2 of 6

Re: ThinkPad T440p (20AN-009DMS) - Mobile Broadband - unable to detect SIM

You don't really need this software to use your WWAN card, in fact even you succeed to install it, it might prove unuseful to you (Lenovo Mobile Broadband Activation is an application for ThinkPad systems to support mobile broadband (3G/4G) activation for various service providers)(various providers not equal all providers). You could use Windows to manage the WWAN connection directly.

 

http://windows.microsoft.com/en-us/windows7/use-mobile-broadband-to-connect-to-the-internet

http://windows.microsoft.com/en-us/windows-8/mobile-broadband-from-start-to-finish

 

 

_________________________________________________________________
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tiblu
Paper Tape
Posts: 3
Location: Estonia
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Message 3 of 6

Re: ThinkPad T440p (20AN-009DMS) - Mobile Broadband - unable to detect SIM

A1X thanks for your answer.

I read the http://windows.microsoft.com/en-us/windows-8/mobile-broadband-from-start-to-finish and I am not able to complete cause if I open up the networks pane it says "Inser a SIM" in the "Mobile Broadband" section.

Networks_insert_a_SIM.png

I did double check that the SIM is entered correctly in the slot. The proper way is on the chassis.
I did double check that the SIM works with an USB 4G modem.

So in conclusion, the main issue seems to be that the machine is unable to detect that I have inserted a SIM.

Not much to go with, but maybe you have some ideas what to try next before I go to Lenovo Service.


A1X
Token Ring
Posts: 130
Location: Bucharest, Romania
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Message 4 of 6

Re: ThinkPad T440p (20AN-009DMS) - Mobile Broadband - unable to detect SIM

I see; check this topic, the issue looks similar to yours:

http://forums.lenovo.com/t5/X-Series-ThinkPad-Laptops/Thinkpad-X1-Mobile-Broadband-Does-not-recognis...

especially this post:

http://forums.lenovo.com/t5/X-Series-ThinkPad-Laptops/Thinkpad-X1-Mobile-Broadband-Does-not-recognis...
_________________________________________________________________
T420s i5-2520M HD3000 480GB Crucial M500 SSD 8GB RAM Ericsson F5521gw
T430 i5-3210M HD4000/NVIDIA 5400M 512GB Crucial MX100 SSD 12GB RAM Ericsson H5321gw
tiblu
Paper Tape
Posts: 3
Location: Estonia
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Message 5 of 6

Re: ThinkPad T440p (20AN-009DMS) - Mobile Broadband - unable to detect SIM

Thanks a lot for your time A1X. I will get it checked in the Lenovo Service.

Community SeniorMod
Community SeniorMod
Posts: 10,146
Location: RU
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Message 6 of 6

Re: ThinkPad T440p (20AN-009DMS) - Mobile Broadband - unable to detect SIM

Hi, tiblu

Have you resolved your issue?


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