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07-03-2017

GB

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ThinkPad T460 - Windows 10 PRO - Fingerprint hardware not "disappear" not detected

2017-07-03, 17:30 PM

Hi All,

 

Hoping to get some help here, I have the above and the finger print worked fine for about 8 months and for the past 2 months it just disappear. Here is what I've tried already.

 

BIOS - Tried to reset in the BIOS - I get a message saying no hardware available 

 

Device Manager - Can't find anything as well, doesn't even show Biometrics Devices

 

Tried to update the BIOS but didn't help.

 

Any help will be much appreciated.

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6350 Posts

10-29-2009

NC

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Re: ThinkPad T460 - Windows 10 PRO - Fingerprint hardware not "disappear" not detected

2017-07-07, 13:13 PM

If BIOS give you an error like "no hardware available" when you try to reset the fingerprint sensor, it means there's a hardware problem.  If the system is under warranty, I suggest making a warranty claim to get the fingerprint hardware replaced.

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