07-03-2017 10:30 AM
Hoping to get some help here, I have the above and the finger print worked fine for about 8 months and for the past 2 months it just disappear. Here is what I've tried already.
BIOS - Tried to reset in the BIOS - I get a message saying no hardware available
Device Manager - Can't find anything as well, doesn't even show Biometrics Devices
Tried to update the BIOS but didn't help.
Any help will be much appreciated.
07-07-2017 06:13 AM
If BIOS give you an error like "no hardware available" when you try to reset the fingerprint sensor, it means there's a hardware problem. If the system is under warranty, I suggest making a warranty claim to get the fingerprint hardware replaced.