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badboynads
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Posts: 3
Registered: ‎02-22-2010
Location: GB
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Message 1 of 9

ThinkPad T470s - 20HG - battery swollen (internal)

We have had 4x ThinkPad T470s internal battery which have all swollen in the laptop.

 

ASM P/N: SB10J9003

FRU P/N: 01AV406

Rechargeable Li-ion Battery NON 11.46V - 2.274Ah/27Wh

 

Really is alarming as the machine has been in the environment for around 14 months. 

This is a real health and safety risk.

 

 

JimBobMC
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Location: US
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Message 2 of 9

Re: ThinkPad T470s - 20HG - battery swollen (internal)

4x as in more than forty units?

 

I would contact lenovo service ask for a manager and open a support case.

That's crazy bad.

 

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badboynads
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Message 3 of 9

Re: ThinkPad T470s - 20HG - battery swollen (internal)

We have raised a support case and all we get told is battery is out of warantee (1 year) and pay £180 for new battery.

Lenovo not taking this serious. Does there need to be a incident for this to be taken serious?

JimBobMC
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Message 4 of 9

Re: ThinkPad T470s - 20HG - battery swollen (internal)

Can you post a couple of pictures here?

 

I would think that GB's equal to the USA's  FAA (our public aviation safety board) 

might be interested in a problem that is apparently as widespread as this one?

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badboynads
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Message 5 of 9

Re: ThinkPad T470s - 20HG - battery swollen (internal)

Picture adde1.jpeg2.jpeg3.jpeg

JimBobMC
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Message 6 of 9

Re: ThinkPad T470s - 20HG - battery swollen (internal)

In my humble opinion, that is totally unacceptable in a battery not even 2 years old.

I agree it presents a safety risk. If you have a bit of time on your hands I would report it.

There have been enough "smoking / flaming" battery issues lately that I would have thought Lenovo would have engaged you in an assertive manner to get to the bottom of the issue. If your company bought them all at the same time it's likely the batteries were all from the same source & lot ... perhaps a mfg. defect was present in the mfg. process...

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Administrator
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Location: SK
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Message 7 of 9

Re: ThinkPad T470s - 20HG - battery swollen (internal)

All,

If you haven't already, please contact support at your soonest opportunity to report what you are experiencing / seeing regardless of whether or not the system is in warranty or not.

 

Link to Support Phone List
https://pcsupport.lenovo.com/sk/en/supportphonelist

 

Andy

 

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JimBobMC
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Message 8 of 9

Re: ThinkPad T470s - 20HG - battery swollen (internal)

Andy:

 

Thanks for being active in this thread.

 

From Message #3 of this thread,
it appears Lenovo tech. support was contacted and didn't seem to want to engage on the bigger issue.

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Message 9 of 9

Re: ThinkPad T470s - 20HG - battery swollen (internal)


@JimBobMC wrote:

Andy:

 

Thanks for being active in this thread.

 

From Message #3 of this thread,
it appears Lenovo tech. support was contacted and didn't seem to want to engage on the bigger issue.


Thanks. Yes I saw that.

 

Andy

 

English Community Leader
Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points 
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