10-18-2019 07:19 AM
I am using a brand new T490 notebook (Type 20N2, 20N3) connected to a ThinkPad USB-C Dock Gen 2 (40AS0090US) dock. Connected to the dock are two 2560 x 1440p 60hz monitors. Both using the DisplayPort connectors of the dock.
On one monitor, the resolution is running correctly and at 60hz. On the secondary monitor, the resolution is stuck at 1920 x 1080p at 29hz. All drivers and firmware is updated.
This dock supports three external displays with 4K resolutions. Any assistance on why one monitor is stuck at 1080p and not being detected as 2K would be appreciated.
10-18-2019 09:29 AM
This dock supports three external displays with 4K resolutions.
Where did you find this info? This dock supports 2 monitors at a resolution of 1920x1080@60Hz if connected to a DP1.2 system like the T490! With 3 monitors connected the max resolution is just a 1024x768@60Hz.
I guess you are referring to the Thunderbolt3 DockGen2 (40AN). Even this dock do support 3 4k displays only under specific conditions and mostly only at 30Hz.
10-18-2019 11:49 AM
10-18-2019 01:13 PM
Which spec sheet did you see to come to this conclusion for two displays?
You have a ThinkPad USB-C Dock Gen 2(40AS, 40AS0090XX). The link will open the maximum resolution matrix for your dock.
Then scroll down a bit until you see the 2nd table for DP1.2 systems (your T490 supports DP1.2 not DP1.4 ).
There you will discover that your dock supports two connected displays up to a resolution of 1920x1080@60Hz only!
11-03-2019 07:00 AM
I experience the same thing with my T470.
Monitor 1 displays 2560x1440
Monitor 2 displays 1920x1080
According to this page my T470 20HD is supported: https://support.lenovo.com/us/en/solutions/acc500106
Thereby believing the T470 has DP1.4 and is fully supported!