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5 Posts

10-22-2014

United Kingdom

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Thinkpad T440p get blue screen on windows 8.1 on booting

2014-10-22, 8:28 AM

I have T440p and upgraded from windows 7 to windows 8.1 all working fine except the display doesn't look right and when i shut down and boot up again i get windows 8.1 blue screen (sad face) then it works fine.

 

any advice what is the problem and is it a display adapter problem, although it says in the device manager under display adapters intel HD graphics 4600 and NVIDIA Geforce GT 730M

 

 

check the screen shot it looks blurred 

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3019 Posts

03-15-2014

Bangalore

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Re: Thinkpad T440p get blue screen on windows 8.1 on booting

2014-10-28, 12:09 PM

Hi MtGLD,

 

Welcome to Lenovo Community Forums!

 

As per the query you are issue with BSOD while booting the system on your ThinkPad T440p.

Please provide us the snapshot of the error message you are getting or else you can provide the error file which will be stored under C:\windows\minidump folder, you can attach the file to drop-box and send us the link.

It will be easy for us to verify the issue and assist you further.

 

Hope this helps.

 

Best regards,

Hemanth Kumar



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5 Posts

10-22-2014

United Kingdom

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Re: Thinkpad T440p get blue screen on windows 8.1 on booting

2014-10-28, 14:23 PM

Thanks for the reply here the dump file

https://www.dropbox.com/s/fiwoqles8he44n0/102814-9578-01.zip?dl=0

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3019 Posts

03-15-2014

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Re: Thinkpad T440p get blue screen on windows 8.1 on booting

2014-10-29, 5:57 AM

Hi MtGLD,

 

Thank you for the reply!

 

As per the dump file the issue is related to memory it might be graphic memory or with RAM, uninstall both the graphic driver and check the system for some time, if the issue still persists then it could be with system memory, if you have 2 memory in your system then remove one of them and check it.

 

If you are not getting any error after uninstalling the drivers, then try only with Intel graphic driver for some time and later you can try with Nvidia drivers, suggest you to download the latest drivers from support site.

 

Hope this helps.

 

Best regards,

Hemanth Kumar



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5 Posts

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Re: Thinkpad T440p get blue screen on windows 8.1 on booting

2014-10-29, 8:43 AM

Hi

i have tried to uninstall the drivers but Windows install them directly again and i cannot stop it. any advice?

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3019 Posts

03-15-2014

Bangalore

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Re: Thinkpad T440p get blue screen on windows 8.1 on booting

2014-10-29, 10:26 AM

Hi MtGLD,

 

Uninstall the drivers from Control panel – Program & feature and then try installing ThinkVantage system update utility; this application will search for all the required drivers and application for your system.

 

Hope this helps.

 

Best regards,

Hemanth Kumar



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5 Posts

10-22-2014

United Kingdom

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  • Posts: 5
  • Registered: ‎10-22-2014
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  • Message 7 of 8

Re: Thinkpad T440p get blue screen on windows 8.1 on booting

2014-10-29, 16:59 PM
the problem is I cannot stop Windows from updating the driver. Windows doesn’t allow to stop to install the Lenovo driver.


any advice?
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3019 Posts

03-15-2014

Bangalore

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  • Posts: 3019
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  • Message 8 of 8

Re: Thinkpad T440p get blue screen on windows 8.1 on booting

2014-10-30, 9:24 AM

Hi MtGLD,

 

  • Ok, you can check with updating the drivers from ThinkVantage system update tool and check the driver versions.
  • Or download the drivers manually and run the setup file.

Hope this helps!

 

Best regards,

Hemanth Kumar



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