cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
pearceh
What's DOS?
Posts: 3
Registered: ‎08-29-2019
Location: US
Views: 186
Message 1 of 5

Thinkpad T460 Lenovo Vantage UpDate

Whereas before no issue, for a number of days when trying to update Thinkpad T460 Lenovo Vantage returns message, "There is a problem in retreiving new Updates. Please try again later". Which I have done over a number of days at different times with same returned message.

Any knowledge of what may be the problem?

Lenovo Employee Harper_xi
Lenovo Employee
Posts: 28
Registered: ‎07-22-2019
Location: CN
Views: 146
Message 2 of 5

Re: Thinkpad T460 Lenovo Vantage UpDate

This is an error message of the failure for searching package.

Would you please help to provide the log.

You can get the log in following path:

C:\ProgramData\Lenovo\ImController\SystemPluginData\LenovoSystemUpdatePlugin\logs

 

 

pearceh
What's DOS?
Posts: 3
Registered: ‎08-29-2019
Location: US
Views: 130
Message 3 of 5

Re: Thinkpad T460 Lenovo Vantage UpDate

Thanks for your help.

File of log (converted to *.doc as your file upload will not accept *.log) attached.

JPH

Lenovo Employee Harper_xi
Lenovo Employee
Posts: 28
Registered: ‎07-22-2019
Location: CN
Views: 104
Message 4 of 5

Re: Thinkpad T460 Lenovo Vantage UpDate

From the log:

_________________________________________________________________

Info      2019-08-30 , 05:45:13

            at Tvsu.Nls.NlsResources..ctor()

            Message: Starting the instance of NLS@Runtime

 

Severe  2019-08-30 , 05:45:13

            at Tvsu.Nls.NlsResources..ctor()

            Message: Error loading NLS at runtime

            Exception:

                        Message: Could not find file 'C:\ProgramData\Lenovo\iMController\Plugins\LenovoSystemUpdatePlugin\x64\MappingInterface.xml'.

_________________________________________________________________

 

It may caused by that the plugin files are missing.

Try to delete the folder (C:\ProgramData\Lenovo\ImController\Plugins\LenovoSystemUpdatePlugin).

Then restart your machine.

pearceh
What's DOS?
Posts: 3
Registered: ‎08-29-2019
Location: US
Views: 76
Message 5 of 5

Re: Thinkpad T460 Lenovo Vantage UpDate

Yes, this worked. I had to Reset the Vantage App first for it to work however.

Thanks very much for your help with this!

And we're back...

Move delayed but still coming

Learn More

Check out current deals!


Shop current deals

Top Kudoed Authors