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BenceMarkus
Paper Tape
Posts: 3
Registered: ‎06-21-2018
Location: HU
Views: 767
Message 1 of 5

Thinkpad T470 Cannot get Windows Hello IR Camera to Work

Hi,

 

Yesterday I got an update (Integrated IR Camera Firmware Update Utility for Windows 10 (64-bit) - ThinkPad 25, T470 ver.0020.).

After this update camera won't work. I reinstalled first all driver from Lenovo(rollback , complete uninstall ) site after that i reinstalled Windows 10 from 1511 to the newest version(1803) first just ISO from Microsoft after that i requested a recovery disk in the lenovo USB Creator tool.Camera has every permission(Windows Settings - Privacy / Antivirus software)

 

Nothing changed. After BIOS downgrade and reupdate changed nothing too.

The Problem was already known with a T570 but the sulotion was't helpful for me.(https://forums.lenovo.com/t5/ThinkPad-T400-T500-and-newer-T/Thinkpad-T570-Cannot-get-Windows-Hello-I...)

 

Hardver in Device manager and BIOS seems functional but Softwares can't reach it.(Screenshot in attachment)

 

Some information:

Laptop T470 HD20

BIOS:  LENOVO N1QET76W (1.51 ), 5/18/2018

Camera id Smiley Surprisedem70.inf:USB\VID_04F2&PID_B5AC&MI_00,SPUVCb.Device_x64.NTamd64
Container id: {00000000-0000-0000-ffff-ffffffffffff}

 

Fimware update worked also not well because most i got an error "no match // or // no device found"

 

Any Idea?

 

Thank you

 

 

 

 

BenceMarkus
Paper Tape
Posts: 3
Registered: ‎06-21-2018
Location: HU
Views: 762
Message 2 of 5

Re: Thinkpad T470 Cannot get Windows Hello IR Camera to Work

cam2.PNGcam3.PNGcam4.PNGcam5.PNG

 

More information about failure

Lenovo Employee tictac1
Lenovo Employee
Posts: 52
Registered: ‎06-19-2018
Location: CN
Views: 732
Message 3 of 5

Re: Thinkpad T470 Cannot get Windows Hello IR Camera to Work

Did you get the update from system update?

BenceMarkus
Paper Tape
Posts: 3
Registered: ‎06-21-2018
Location: HU
Views: 727
Message 4 of 5

Re: Thinkpad T470 Cannot get Windows Hello IR Camera to Work

Yes

Lenovo Employee Rydeen
Lenovo Employee
Posts: 349
Registered: ‎03-03-2017
Location: JP
Views: 681
Message 5 of 5

Re: Thinkpad T470 Cannot get Windows Hello IR Camera to Work

Dear customer,

As long as we checked your Device Manager screen shot, you only have one camera device under "Cameras".

There must be 2 camera devices, "Integrated Camera" and ”Integrated IR Camera".

I suggest you to contact Lenovo Service to investigate.

 

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