01-30-2018 12:51 PM - edited 01-30-2018 03:22 PM
I just got a new thinkpad t470 and am very happy with it except that the removable battery won't charge. The battery indicator in windows says:
Battery 1: %0 and charging
Battery 2: %100 and fully charged
Lenovo vantage shows the following:
I tried turning it on and off and removing the baterry,
I reinstalled Lenovo Vantage,
I used lenovo selution center but came up with nothing.
In the beginning it also gave me popups saying that battery 2 wasn't recognized and lenovo vantage woud show 'error' in the details of battery 2 but that went away after the reboots.
any suggestions on what I could do?
01-30-2018 04:22 PM
If reported voltage is correct, 8.1 V is too low to start charging. If you have warranty (should be 12 months for battery), you should RMA it.
BTW, was it empty for some longer period?
01-31-2018 01:22 AM
thank you fo your reply,
I think I'll RMA it.
after I updated windows it did charge to 10%. The voltage now shows 11.09v, but it stopped charging again.
The battery was empty when I got it. I don't know how long it has been sitting on a shelf with an empty battery.
05-23-2018 02:54 AM
I have the exact same problem with my T450S and it's out of warranty.
I even tried doing a new Fresh Install of Windows 10 but the problem persist
I uninstalled the battery in Device Manager but the problem still persist
I also installed the May 13 2018 Lenovo power management driver but the problem persist.
When I check the "Details of the battery driver" in device driver it as Microsoft - 2006.
Battery 1 (internal battery) is working fine.
HW Info says batter 2 has a wear level of 26% and the voltage is 5.9V