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HLemieux
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Posts: 10
Registered: ‎12-07-2012
Location: United States
Views: 41,119
Message 1 of 32

Thinkpad T530 Integrated Camera no longer works

Hi, I bought my ThinkPad T530 laptop in August of this year and about a month ago I used the Lenovo ThinkVantage updater and it updated the driver for my web cam. Ever since then it has stopped working.


Whenever I open the web conferencing menu, it only shows options for the microphone, and nothing for the camera. I have tried hitting Fn+F6 and accessing it via other software e.g. Skype, Oovoo, Picasa. And they say that my webcam cannot be detected.

When I checked for the webcam in device manager  it said it was installed and working properly, and that the driver was up to date. I went to the lenovo website and downloaded the driver for the camera from there (g1ca16ww) and tried to update the driver manually hoping that that would fix the problem. Alas, it did not. I also checked the BIOS settings to make sure that the camera was enabled. It was. So then I tried to reinstall the driver by uninstalling it, and using the driver I downloaded from the Lenovo website to reinstall. It installed properly, but now the webcam is no longer listed in the hardware manager and the dropdown for Imaging Devices, where it was located before, is no longer visible. I also rechecked the BIOS menu to make sure the camera was still listed there and it is. I do not know why it isn't working. Does anyone know how to fix it? I have also tried system restore and that didn't work either, the device still isn't listed. I don't want to have to wipe my computer. Please help.

burntrail
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Registered: ‎12-13-2012
Location: USA
Views: 41,031
Message 2 of 32

Re: Thinkpad T530 Integrated Camera no longer works

I'm having the same issue...  Does anyone have any idea how to fix this?

Retired Support Specialist
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Registered: ‎12-11-2012
Location: raleigh, nc
Views: 41,005
Message 3 of 32

Re: Thinkpad T530 Integrated Camera no longer works

Hi HLemieux,

 

I researched your issue and this is what I found from the Lenovo Assisted Search:

 

"If your webcam on your laptop is not working, try these following steps:

1. Be sure your webcam driver is installed. (It can be found at http://consumersupport.lenovo.com/ot/en/DriversDownLoads/Drivers.html)
2. By checking the webcam if it is disabled by Fn+Esc.
If you see the cross line on the webcam sign press to Fn+Esc to enable the webcam.
3. If you do not see the webcam sign on the right corner of display after pressing Fn+Esc, be sure your Energy Management is installed. (It can be found at http://consumersupport.lenovo.com/ot/en/DriversDownLoads/Drivers.html)
After you download the Energy Management driver from Lenovo Website, install the software.
During energy management installation if you see the window as below “Utility” must be selected for Fn hot-key application (Utility is a software package under EM)
4. After installation of Energy Management please perform step 2 to enable Webcam if it is disabled."
 
 
Try this and let us know how it works for you.
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HLemieux
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Registered: ‎12-07-2012
Location: United States
Views: 40,998
Message 4 of 32

Re: Thinkpad T530 Integrated Camera no longer works

I looked through all the listed drivers for the T530 2359 CTO and there isn't one for Energy Management. There was one for Hotkeys however so I downloaded and installed that. Fn + Esc doesn't do anything. To be honest I didn't really think that it would because when my camera did work to open it I would hit Fn +F6. All of my hotkeys worked before and still do work as far as I know. Is there any other way to enable my webcam other than hitting Fn + Esc?

Retired Support Specialist
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Registered: ‎12-11-2012
Location: raleigh, nc
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Message 5 of 32

Re: Thinkpad T530 Integrated Camera no longer works

I did double check in the Hardware Maintanence Manual to confirm which Fn combinations will work.

Fn+F6 is the set that will operate the communication module for your camera.

 

Are ther any special features you need from the new driver update?

 

I ask because another solution might be to roll back to the driver version that was working before the update.

 

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HLemieux
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Registered: ‎12-07-2012
Location: United States
Views: 40,978
Message 6 of 32

Re: Thinkpad T530 Integrated Camera no longer works

That's just it though. I don't have the option to roll back to another driver because the driver doesn't show up in device manager.  However when I go to the drivers directory of my computer, the camera is installed.

 

Link to picture

 

Moderator note; picture(s) totalling >50K converted to link(s) Forum Rules

Retired Support Specialist
Posts: 613
Registered: ‎12-11-2012
Location: raleigh, nc
Views: 40,952
Message 7 of 32

Re: Thinkpad T530 Integrated Camera no longer works

I know you said you didn't want to wipe your system, but backing up everything and restoring to factory is starting to look like the most viable answer right now.

 

But before you do that, try to use Lenovo's Driver Matrix  and locate an earlier version of the camera driver just to see what we can accomplish.

 

Be AWESOME today!

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HLemieux
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Posts: 10
Registered: ‎12-07-2012
Location: United States
Views: 40,929
Message 8 of 32

Re: Thinkpad T530 Integrated Camera no longer works

So I restored my laptop back to the factory settings and the driver now shows up in the device manager, however the camera still doesn't work. I still have the same problem of htting Fn+F6 and it only showing audio options. When I click the driver in the device manager it says the device is working properly. Now what?

Community SeniorMod
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Message 9 of 32

Re: Thinkpad T530 Integrated Camera no longer works

Hi Hlemieux,

 

Your "link to picture" above has the display adapter highlighted.  That's the laptop's graphics adapter for the monitor, not the camera.  The camera will show up as Imaging Device in Device Manager.

 

Ok, let's try this:  Hit the start button,  click Computer, Click the Windows 7 OS, click SWTOOLS, click DRIVERS, click CAMERA, click setup and follow the prompts.

 

Let me know if any of the above isn't there.

 

Dave 


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HLemieux
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Registered: ‎12-07-2012
Location: United States
Views: 40,901
Message 10 of 32

I realize I had display highlighted, but the picture was...

I realize I had display highlighted, but the picture was just to show that the Imaging Devices section wasn't visible. After reseting to the factory settings imaging devices and the camera driver are now visible. However, after performing the setup you suggested and following the prompts I'm back to the initial issue of the device no longer showing up in the device manager and the Imaging Devices submenu disappearing. Also, before I tried to do the setup you suggested, I opened up skype and it detected the camera, however it only showed a black image and no picture. I don't understand why the camera just stopped working, the laptop is brand new and hasn't sustained ANY damage. Thank you all so much for your continued help, I really do appreciate it.

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