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Thinkpad t480 TB3 Software Trouble

2019-02-10, 14:39 PM

Having some issues with my TB3 port on a new Thinkpad T480.

 

Currently running a Thinkpad T480 with updated Thunderbolt 3 15BF drivers (1.41.565.0), but unable to get my TB3 dock working with the computer. The dock was confirmed to be working on a 2018 Macbook Pro.

 

When trying to update the firmware for the thunderbolt 3 controller I am met with error: "0x208 SDK_Servive_Not_Found Thunderbolt service does not exist"

 

Furthermore, when trying to install the Thunderbolt Control Center software from the Windows 10 store, but the installation is effectively broken. This has been documented by at least one other reviewer on the Windows 10 store home page. Is there another link for this control center software?

 

Any help is much appreciated. Thanks in advance.

 

 

 

 

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4937 Posts

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Re: Thinkpad t480 TB3 Software Trouble

2019-02-10, 20:27 PM

Hi jodagriffin, and welcome to the Lenovo User Community!

 

If you want to do the firmware upgrade you need to go back to the previous Thunderbolt drivers.

 

Hope this helps!

I don't work for Lenovo. I'm a crazy volunteer!
Using Browser Search To Find Answers in the Lenovo and Moto Communities.
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Re: Thinkpad t480 TB3 Software Trouble

2019-02-10, 22:08 PM

bananaman,

 

Thanks for the response. I was able to roll the drivers back to 17.4.78.21 and successfully install the firmware update. However, I am still having issues with the Thunderbolt software.

 

The software that came bundled with the 17.x drivers, when started, displays a message 'This software is no longer in use and can be safely uninstalled". When I try to download the software package from the MS store, I am met with error 0x803FB005.

 

Any thoughts on how to proceed?

 

Thanks,

John

 

 

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Re: Thinkpad t480 TB3 Software Trouble

2019-02-10, 22:11 PM
Also, just a quick update: the Intel software is apparently not required to get the dock working. After rolling back to 17.x and updating the firmware my Plugable TB3 dock is no working as expected!
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Re: Thinkpad t480 TB3 Software Trouble

2019-02-22, 5:56 AM

The software is not required but it is annoying to get the "application cannot run" window every time you boot up!  I had same problem.  Have latest firmware for the T480 with software version 17.4.78.500.  My TB dock works, but the messages are annoying and I have no access to the Thunderbolt Software for access policy nor can I download Thunderbolt Control Center.

 

What are we supposed to do, factory reset to ground zero and install drivers one by one?  Will Lenovo release updated software to fix this?

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