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18 Posts

09-01-2015

Canada

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Thinkvantage System Update - An error occurred while downloading packages

2015-10-07, 14:13 PM

T450s - Windows 10 / 64 bit.

System update (latest version 5.07.0013).

Fails to download packages.Uninstalled and reinstalled.

The program shows up as "32-bit" in the Control Panel.

Any ideas ?

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6518 Posts

10-29-2009

NC

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  • Posts: 6518
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Re: Thinkvantage System Update - An error occurred while downloading packages

2015-10-07, 17:14 PM

Can you please be more specific about what the problem is?  A screenshot would help.

Also, please zip up the "logs" folder in "C:\programdata\lenovo\]systemupdate" and provide it.  Either attach it here or else put it on onedrive/dropbox/etc and share a link.  Thanks!

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18 Posts

09-01-2015

Canada

24 Signins

199 Page Views

  • Posts: 18
  • Registered: ‎09-01-2015
  • Location: Canada
  • Views: 199
  • Message 3 of 4

Re: Thinkvantage System Update - An error occurred while downloading packages

2015-10-07, 17:29 PM

The program produces the error: An error occurred while downloading packages

(In the Windows control panel appears: "Lenovo - Update and Drivers (32-bit) - my ver. of Windows (10) is 64 bit.

 

Screen cap and logs:

 

https://onedrive.live.com/redir?resid=536B9E5EBB93E3C7!4886&authkey=!ABpl8zyN-VRFK5w&ithint=folder%2cpng 

 

Thanks

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6518 Posts

10-29-2009

NC

17654 Signins

162118 Page Views

  • Posts: 6518
  • Registered: ‎10-29-2009
  • Location: NC
  • Views: 162118
  • Message 4 of 4

Re: Thinkvantage System Update - An error occurred while downloading packages

2015-10-13, 12:23 PM

Eddd,

 

Sorry for such late reply.  The engineer is available to look at the logs but the link seems not working today.  Are you still having this problem, and if so, can you please post the files again?  Thanks.

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