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Eddd
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Posts: 17
Registered: ‎09-01-2015
Location: Canada
Views: 680
Message 1 of 4

Thinkvantage System Update - An error occurred while downloading packages

T450s - Windows 10 / 64 bit.

System update (latest version 5.07.0013).

Fails to download packages.Uninstalled and reinstalled.

The program shows up as "32-bit" in the Control Panel.

Any ideas ?

Lenovo Staff
Lenovo Staff
Posts: 4,947
Registered: ‎10-29-2009
Location: NC
Views: 652
Message 2 of 4

Re: Thinkvantage System Update - An error occurred while downloading packages

Can you please be more specific about what the problem is?  A screenshot would help.

Also, please zip up the "logs" folder in "C:\programdata\lenovo\]systemupdate" and provide it.  Either attach it here or else put it on onedrive/dropbox/etc and share a link.  Thanks!

Eddd
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Posts: 17
Registered: ‎09-01-2015
Location: Canada
Views: 646
Message 3 of 4

Re: Thinkvantage System Update - An error occurred while downloading packages

The program produces the error: An error occurred while downloading packages

(In the Windows control panel appears: "Lenovo - Update and Drivers (32-bit) - my ver. of Windows (10) is 64 bit.

 

Screen cap and logs:

 

https://onedrive.live.com/redir?resid=536B9E5EBB93E3C7!4886&authkey=!ABpl8zyN-VRFK5w&ithint=folder%2... 

 

Thanks

Lenovo Staff
Lenovo Staff
Posts: 4,947
Registered: ‎10-29-2009
Location: NC
Views: 606
Message 4 of 4

Re: Thinkvantage System Update - An error occurred while downloading packages

Eddd,

 

Sorry for such late reply.  The engineer is available to look at the logs but the link seems not working today.  Are you still having this problem, and if so, can you please post the files again?  Thanks.

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