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adamparise
Paper Tape
Posts: 9
Registered: ‎08-19-2016
Location: US
Views: 261
Message 1 of 3

Thunderbolt 3 dock/T470S External Keyboard and Mouse issues

We have about 400 Lenovo T470s laptops running Windows 10 and many are having issues with recognizing the external keyboard and mouse when redocking or turning on in the morning using the Lenovo Thunderbolt 3 Dock.  We have done the following:

 

  • Run System Update to get the latest drivers
  • Ran firmware update on the thunderbolt 3 dock
  • Updated Windows to 1803 and ran system update again.
  • Changed following BIOS settings
    • Wake by Thunderbot (TM) 3 - Enabled
    • Security Level - No Security
    • Support in Pre Boot Environment
      • Thunderbolt(TM) device - Enabled
      • USB device - Enabled

 

What can I be missing?  This should not be happening.  This is the first time that we have used a non-mechanical dock.  Please help!

 

Community SeniorMod
Community SeniorMod
Posts: 9,257
Registered: ‎01-01-2010
Location: US
Views: 225
Message 2 of 3

Re: Thunderbolt 3 dock/T470S External Keyboard and Mouse issues

I assume the KB and mouse are connected to the dock.  Is there a power supply connected to the dock.


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
adamparise
Paper Tape
Posts: 9
Registered: ‎08-19-2016
Location: US
Views: 206
Message 3 of 3

Re: Thunderbolt 3 dock/T470S External Keyboard and Mouse issues

Yes, the dock does have the original power attached.

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