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daveodonoghue
Paper Tape
Posts: 5
Registered: ‎07-16-2012
Location: ireland
Views: 2,137
Message 1 of 10

USB headset not detected

Logitech USB headset not detected by Lenovo T420 - 64Bit Windows 7. Headset is new and verified it works in another laptop. Tried all USB ports in Lanovo and still not detected. Any ideas?

Retired Support Specialist
Posts: 229
Registered: ‎05-22-2012
Location: Hong Kong
Views: 2,114
Message 2 of 10

Re: USB headset not detected

Hi daveodonoghue,

May i know does your machine works with other USB device? Please try update BIOS. If problem remain, please contact local lenovo for further assistance.

Worldwide Support Center phone list for ThinkPad, ThinkCentre and ThinkStation systems
http://support.lenovo.com/en_US/detail.page?DocID=HT036550

BIOS Update Utility for Windows 7 (32-bit, 64-bit), Vista (32-bit, 64-bit), XP - ThinkPad T420, T420i
http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS018785

Fred
T61 + X201i
daveodonoghue
Paper Tape
Posts: 5
Registered: ‎07-16-2012
Location: ireland
Views: 2,089
Message 3 of 10

Re: USB headset not detected

Hi Fred,

 

thanks for your reply,

 

1) yes other USB devives do work with this laptope

1) I have updated the BIOS as recommended but the headset is still not picked up.

 

Thanks, Dav

Community Moderator
Community Moderator
Posts: 1,302
Registered: ‎12-19-2011
Location: MY
Views: 2,083
Message 4 of 10

Re: USB headset not detected

Are there any drivers needed? Or is it just plug and play? Also after you have plug the UBS headset in, check in devmgmt.msc if there are any "Yellow exclamation" mark beside the device or unknown USB devices?

*Non Lenovo employee*

I have a Y530 ... Feel free to highlight any post which you have posted on the forum to me if no one have chimed in.
daveodonoghue
Paper Tape
Posts: 5
Registered: ‎07-16-2012
Location: ireland
Views: 2,079
Message 5 of 10

Re: USB headset not detected

Hi ExJamJus,

 

no drivers are required, and no yellow exclamations in the device manager, nothing picked up in device manager

 

Dave

Community Moderator
Community Moderator
Posts: 1,302
Registered: ‎12-19-2011
Location: MY
Views: 2,069
Message 6 of 10

Re: USB headset not detected

Hmm ... In control panel > Sound -> is the USB headset showing there? Can set it as default?

*Non Lenovo employee*

I have a Y530 ... Feel free to highlight any post which you have posted on the forum to me if no one have chimed in.
daveodonoghue
Paper Tape
Posts: 5
Registered: ‎07-16-2012
Location: ireland
Views: 2,045
Message 7 of 10

Re: USB headset not detected

No does not show up under In control panel > Sound. Tried in another Lenovo laptop same problem. Tried in a different vendor laptop works fine...

Community Moderator
Community Moderator
Posts: 1,302
Registered: ‎12-19-2011
Location: MY
Views: 2,041
Message 8 of 10

Re: USB headset not detected

Dave,

Try plugging it to a USB hub then to the laptop and see if it works.

*Non Lenovo employee*

I have a Y530 ... Feel free to highlight any post which you have posted on the forum to me if no one have chimed in.
daveodonoghue
Paper Tape
Posts: 5
Registered: ‎07-16-2012
Location: ireland
Views: 2,003
Message 9 of 10

Re: USB headset not detected

Hi ExJamJus

 

tried the USB hub, didnt work either, headset still not recognised, can only assume its the corp image on the laptop. Will source another headset, thanks anyway.

 

Dave

Community Moderator
Community Moderator
Posts: 1,302
Registered: ‎12-19-2011
Location: MY
Views: 1,998
Message 10 of 10

Re: USB headset not detected

Sure ... =)

*Non Lenovo employee*

I have a Y530 ... Feel free to highlight any post which you have posted on the forum to me if no one have chimed in.

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