02-25-2012 06:00 PM
I need some help.
I am using a ThinkPad T510, Windows Professional x64
and my "red dot", touchpad, right/left, finger print click aren't responding either.
I went to the BIOS and it recognizes the hardware - trackpad and touchpad are set to automatic.
Lenovo Solution Center is giving me the following error:
It tells me to go to Device Manager to see the installed devices.
So this is how it looks like:
I am using a Microsoft Arch for now, until I can solve the UltraNav problem.
(Whenever I disconnect the mouse, the ThinkPad UltraNav Pointing Device doesn't change)
When I click on properties I see this:
I have tried uninstalling all the UltraNav and Synaptics drivers,
restart the computer, install UltraNav, restart the computer,
but it doesn't respond.
Note: when I press fn + F8, I get the following error:
I uninstalled it this way too and reinstalled the latest UltraNav version, but it just doesn't work.
I don't know what else to do, the BIOS recognizes the hardware, UltraNav installs, but is always disabled.
I can't enable it. Does anyone have any idea on what to do?
Thank you for your help in advance!
02-26-2012 03:46 PM
02-26-2012 04:16 PM
02-26-2012 05:19 PM - edited 02-26-2012 05:20 PM
02-27-2012 12:30 AM - edited 02-27-2012 12:31 AM
I have a W520 machine with me, and I couldn't use the middle button of the ultraNav for scrolling up and down. Trackpoint (the red dot), and left right keys are working properly though.
I didn't have the yellow exclamation mark in the device manager nor it says the component is disabled.
However, I had the same Synaptics Pointing Device error message when tried to access Mouse from Control Panel. I didn't get the error when pressing Fn+F8 though.
What i did was uninstalling UltraNav Driver and Utility from Control Panel > Programs and Features.
Restarted the machine and re-installed the UltraNav driver and utility fixed my issue though.
02-27-2012 09:25 AM
You issue might be a hardware problem, or it might be a software problem.
To confirm that the hardware is working properly, please download the Ubuntu Linux installer here: http://www.ubuntu.com/download/ubuntu/download
Burn the ISO you download to a DVD, and then boot to it. You don't actually need to install ubuntu, and booting to the DVD won't change anything on your HDD - just boot to it and see if the internal trackpoint and touchpad are working as expected.
Let us know the result of your experiment, then we can decide next steps depending on whether you are having a hardware problem, or a software problem within Windows.
02-27-2012 01:10 PM
02-27-2012 01:30 PM
I think it might be a software issue, since the BIOS recognizes the trackpoint and the touchpad.
I don't think that's a valid assumption. Let us know if the trackpoint and touchpad work when you boot to the ubuntu install DVD.
02-27-2012 02:35 PM
02-27-2012 02:42 PM
I created the DVD and booted from it, but it didn't work.
(I checked the BIOS and trackpoint and touchpad are both set for automatic - there is only disabled and automatic)
So I am guessing it must be a hardware issue - "noooooooooo"
Yes - it's definitely a hardware issue. Is this something that started recently? Has your system ever been taken apart or otherwise serviced?