01-11-2018 11:50 AM
Hello. I have followed the directions as mentionned here: https://download.lenovo.com/pccbbs/mobiles/gmuj26us.txt
I started by trying to install it silently but it didn't work. Then I tried to install it manually and it worked correctly.
I grabbed another T540P to try it silently again but the same issue is happening.
Here is the content of the Winuptp.log:
OS = Windows 10 64bit
Flash module cannot be found.
It obviously cannot see the flash EXE even though I made sure it was in the same folder
fyi I am running %filepath%\WINUPTP64.EXE -s
Any help would be appreciated.
Solved! Go to Solution.
04-25-2018 06:57 AM
I have heard this same issue from another customer, but I don't see this problem here.
When the other customer tried a clean Win10 image (not their corporate image), then the problem doesn't happen.
So I think there is something in your OS image that causes this problem, but I have no idea what it is.
Sorry, but I have no idea other than trial-and-error by removing different software from your image until you find out what causes this problem to happen. If you can figure out how I can reproduce the same problem here, I will investigate it.
04-25-2018 07:23 AM
I am working with really limited ressources here. I cannot test on multiple computers so I had to test it on my personal computer and one other.
Can you tell me if you have tested it on a computer that doesn't have a bios password.
I worked on some laptops from another brand that we have, The installer required a certain encrypted file with the bios password in it.
I am guessing that could be the issue, the thing is there is no help with the file from lenovo when I user filename.exe -help or /?.
Thanks for your reply
04-25-2018 07:27 AM - edited 04-25-2018 07:28 AM
Yes, we have tested it on a computer that doesn't have a BIOS password.
Do you have a BIOS (supervisor) password? If so, is the BIOS setting about "Flash BIOS Updating by End-Users" enabled or disabled?
04-26-2018 07:12 AM
Thanks again for your reply. I verified and we do have the Bios Supervisor password and the Flash Bios updating by End-Users is set to enabled.
Let me know if you need more informations.
04-26-2018 10:46 AM
Sorry, I confused your issue with another issue.
I think your issue is caused by not setting a working directory.
For example, following command doesn't work:
The error is "Flash Module cannot be found. The utility process has not completed".
However, if I split this into 2 commands, it works:
"winuptp.exe -s" works the same way. Knowing this, can you avoid the problem?
04-26-2018 11:16 AM
Thank you very much for your help. It worked like a charm. I really didn't expect that executing it from the current folder could change something.
Have a great day, because you just made mine.