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rohithf1
Paper Tape
Posts: 2
Registered: ‎05-03-2012
Location: Bangalore
Views: 670
Message 1 of 4

Unable to install UltraNav Driver for Windows 7 64bit

Laptop: Lenovo T400 Type 2768-P1Q

OS: Windows 7 Enterprise 64bit (x64)

I downloaded the Synaptics UltraNav Driver from here. After running the exe, it extracted the setup to C:\SWTOOLS\UNAV\6HGX53WW and tries to install and I get the following error:

"Driver Package Installer has stopped working"

 

error.jpg

 

Check online for a solution does not help. I am unable to install the driver. I rely heavily on the touchpad to scroll up and down. My touchpad does not scroll without the driver. Can someone help me get through this?

Guru
Posts: 9,598
Registered: ‎12-26-2009
Location: CA
Views: 660
Message 2 of 4

Re: Unable to install UltraNav Driver for Windows 7 64bit

Try redownloading the installer and choosing a different extract path.

W520: 2960XM, Q2000M @ 1091/1380, 32GB RAM, 500GB&750GB HDD & 500GB SSD, FHD&MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 64GB SD card, WXGA+ screen
TPT1: 1839-23U
rohithf1
Paper Tape
Posts: 2
Registered: ‎05-03-2012
Location: Bangalore
Views: 652
Message 3 of 4

Re: Unable to install UltraNav Driver for Windows 7 64bit

No, it did not help. I get the same error.

Is it something to do with the fact that mine is a 64-bit OS? I did download drivers for a 64-bit OS. Moreover, Lenovo Support has the same setup for both 32-bit and 64-bit, but the extracted folder has different subfolders for each.

Is there a known issue with installing this driver on a 64-bit machine?

Has anyone had a successful install?

Jamoke
What's DOS?
Posts: 1
Registered: ‎06-01-2013
Location: Boston, MA
Views: 456
Message 4 of 4

Re: Unable to install UltraNav Driver for Windows 7 64bit

I too am experiencing this same EXACT problem.  Has it been resolved?

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