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Posts: 21
Registered: ‎08-24-2010
Location: Durham, NC, USA
Views: 352
Message 1 of 1

W500 - Lack of Warranty Support

Has anyone had problems with the Lenovo Warranty not being honored?


I sent my laptop to the Depot (USA) and they kept my laptop for 3 weeks and sent it back without repairing it.  The symptom was the laptop was overheating and shutting off. I have only owned the laptop since January, and the overheating started in April/May, i initially thought it was a 64-bit driver problem.  After sending it to the depot, they claim the following


1 - They claimed something had been spilled on the laptop, voiding the warranty

2 - They were going to charge me $950 to repair

3 - For my money they would not send back the replaced parts, nor would they tell me if the parts were refurbished or new.


I wanted the parts back so I could  a) see if a spill had occurred b) see if someone ast a customer site had sabotaged it.


They sent my laptop back withyout answering any of my questions.  Starting to wonder if the warranty is worth diddly.


Model is 4062-4JU.

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