10-01-2010 05:07 AM - edited 10-01-2010 06:02 AM
Has anyone had problems with the Lenovo Warranty not being honored?
I sent my laptop to the Depot (USA) and they kept my laptop for 3 weeks and sent it back without repairing it. The symptom was the laptop was overheating and shutting off. I have only owned the laptop since January, and the overheating started in April/May, i initially thought it was a 64-bit driver problem. After sending it to the depot, they claim the following
1 - They claimed something had been spilled on the laptop, voiding the warranty
2 - They were going to charge me $950 to repair
3 - For my money they would not send back the replaced parts, nor would they tell me if the parts were refurbished or new.
I wanted the parts back so I could a) see if a spill had occurred b) see if someone ast a customer site had sabotaged it.
They sent my laptop back withyout answering any of my questions. Starting to wonder if the warranty is worth diddly.
Model is 4062-4JU.