07-13-2010 06:49 AM
I'm trying to get the Thinkvantage Fingerprint Reader software working on a T500 laptop. The software itself is working correctly, and logging the user involved in when used, however when the user tries to use ctrl-alt-del and use their password to log in, it comes up with a prompt stating "You are limited to use fingerprint only to log into Windows."
I have tried uninstalling and reinstalling the software, as well as erasing the stored fingerprints and re-adding them. This issue does not seem to occur for me (however I have an admin account on the notebook in question).
The laptop is running windows XP. It is also worth noting that the user in question is one of the main HR/payroll people in our facility, so it is not easy for me to just walk in and test possible solutions on the laptop.
Thanks for any help that you can offer.
Solved! Go to Solution.
07-13-2010 07:36 AM - edited 07-13-2010 07:38 AM
If you open the fingerprint software and click on the settings toolbar button there should be a setting under the "Authentication" tab that says "Require fingerprint logon for non-administrator users". If that one is checked only administrators on the local machine can logon using username/password. If checked try to remove this setting and see if that will fix the problem.
09-07-2010 06:20 AM
I am facing a similar problem (windows allowing me to login only by fingerprint scan method).
I understand the solution presented above, but when I open the "Fingerprint Reader" application, I do not see a "Settings" link/section, where I can modify the settings. I only see the "Tutorial", "Import/Export" and "About" sections. I don't even see the "Settings" section disabled :-(.
Please let me know if I can do something to be able to access the "Settings" section.
09-07-2010 10:51 PM
Earlier my account did not have administrative privileges, hence I didn't see the "Settings" option.
I was able to access it with the help of another's account, which had admin rights.
04-13-2017 12:25 PM
I need your help... Sorry for posting here, but I cannot figure out how to create a new post on a similar topic. These forums are quite confusing.
I am having a similar issue where I cannot log in with my username and password.... The only problem is that the Fingerprint Scanner on my T460 HASN'T BEEN SET UP. So it tives me the same error and then tells me "The fingerprint system is currently not available. Please contact your administrator."
The problem with this is, I am the local machine administrator, and it will not let me log on. At all. So, I am officially locked out of my machine. Unfortuantely, this is a work machine that has important documents on it. Is there some different method for an admin login that I dont' know about?
TLDR: Fingerprint hasn't been set up, but my computer won't let me log on with my username and password, telling me to contact my admin. I am the computer admin...