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URei
Paper Tape
Posts: 1
Registered: ‎12-27-2018
Location: DE
Views: 136
Message 1 of 1

again: T470s Fingerprint reader can't be started (code 10)

Hello,

 

I  am aware that this is not a new topic and pops up from time to time. I have a refurbished Thinkpad /470s. After initial installation the fingerprint reader worked. After some windows update it doesnt anymore with the error message for Synaptics WBDI (SGX enabled) that the device can not be startet (code 10).

For some days I did everything what was recommended (re-installed all drivers (including SGX), went back to the first available recovery point, re-installed all the drivers again) - to no avail.

 

So is there anything I can do?
I have Windows 10 Version 1809 (Build 17763.195)
Synaptics WBDI Version 5.2.3535.26
 

Intel SGX 2.1.100.46245

 

What I observed: When I activate "software controlled" for SGX in BIOS no SGX is avaialbe and the FPR shows (SGX disabled) in device manager.  I only get SGX with the "enabled" option. But then there is the "Das Gerät kann nicht gestartet werden. (Code 10)" (device cant be started) message for the Synaptics WBDI.

 

Any help would be appreciated!

 

Thank you in advance!

 

Ulf

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