04-16-2010 07:15 AM
I have a Thinkpad T500 with WINDOWS 7. In spite of using recovery discs (advice Lenovo), I am not able to open the so-called on-line handbook via the link ACCESS HELP (you come there via HELP AND SUPPORT). I see the message popping up: "cannot open the file masteraibl.hcm::/welcome.htm". I did hardly use or transport this labtop and no other programmes are on the labtop excepted the Norton security. The other links you see when clicking on HELP AND SUPPORT all work. I estimate that it is an error in the software in the connection between WINDOWS 7 and the LENOVO ACCESS HELP. Any help to overcome this weird problem is welcome.