Support in other languages: 
Showing results for 
Search instead for 
Do you mean 

Welcome to the Forums!

Welcome to Lenovo's Peer-to-Peer Discussion Community!
Please noteour guidelines.How to register and login andCommunity FAQs.

Help Lenovo Shape the Future of PCs

Take the ownership survey. Share your ideas with our product team

Visit the Lenovo Blogs!

visit the blogCheck out the ThinkPad Time Machine
Reply
Paper Tape
Posts: 2
Registered: ‎07-21-2011
Location: Canada
0 Kudos

hp j4580 printer truncates printouts

My Thinkpad T410 (Windows 7, 64 bit) cannot make a proper connection to my HP J4580 Officejet printer/scanner/fax.  In particular, the HP Solution Center typically displays the message "HP OfficeJet J4500 Series Disconnected!"  And printouts more than a few kilobytes long are truncated or split over multiple pages in small strips.  My wife's Dell (Windows 7, 32-bit) laptop does not have these issues with our printer, so the problem is either with Lenovo or with the 64-bit driver.

Guru
Posts: 8,730
Registered: ‎12-26-2009
Location: Vancouver
0 Kudos

Re: hp j4580 printer truncates printouts

Does using another port help? What about reinstalling the driver? You may be able to force the 32-bit driver to install.
W520: i7-2720QM, Q2000M at 1080/688/1376, 21GB RAM, 500GB + 750GB HDD, FHD screen & MB168B+
X61T: L7500, 3GB RAM, 500GB HDD, XGA screen, Ultrabase
Y3P: 5Y70, 8GB RAM, 256GB SSD, QHD+ screen
Paper Tape
Posts: 2
Registered: ‎07-21-2011
Location: Canada
0 Kudos

Re: hp j4580 printer truncates printouts


ColonelONeill wrote:
Does using another port help? What about reinstalling the driver? You may be able to force the 32-bit driver to install.

Thanks for taking the time to respond.

 

If by 'different port' you mean, try one of the other USB sockets on my Thinkpad, then this doesn't seem to help.  All of them are giving the same message about the printer being disconnected.

 

As for installing the 32-bit driver, I don't know how to do this, and I don't think it is possible.  Here is a quote from a Microsoft website (http://windows.microsoft.com/en-US/windows-vista/32-bit-and-64-bit-Windows-frequently-asked-question...):

 

"Device drivers designed for 32-bit versions of Windows won't work on computers running a 64-bit version of Windows. "

 

I've already tried reinstalling the 64-bit driver, but this didn't fix the problem.

 

Highlighted
Posts: 1,891
Topics: 69
Kudos: 210
Solutions: 108
Registered: ‎12-02-2007
Location: Sydney, Australia - Best Address on Earth
0 Kudos

Re: hp j4580 printer truncates printouts


waterloo2010 wrote:

 

so the problem is either with Lenovo or with the 64-bit driver.


Have you checked the HP support site?  There seem to be quite a few Google hits on "HP OfficeJet J4500 Series Disconnected" which end up pointing to various places on that site.


Cheers,

 

Bill

------------------------------
I don't work for Lenovo