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03-05-2018

AE

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  • Posts: 1
  • Registered: ‎03-05-2018
  • Location: AE
  • Views: 31
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lenovo ThinkPad T460s random screen/display off

2018-03-05, 6:43 AM

Hi,

 

Laptop: lenovo ThinkPad T460s

OS : Windows 10 64-bit(Upgraded from windows 7) fully updated

Drivers/BIOS/Firmware : Fully updated with Lenovo Vantage

Warranty/Support : Yes

 

The Laptop screen goes off randomly. The Laptop is definitely on and only the display is off. I need to do a hard power off (keep pressing the power button) to to swithc off and on to get the display again.

 

after each power off, windows eventlog ( System) will show ->The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

 

Checked the system for any issues with Lenovo tools and all OK.

 

Anybody facing this issue ? Any help is appreciated. The Latptop is with business support/warranty but I dont know what is cusing this issue or how to reproduce it if I log a case

 

Catherine

 

 

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