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gordonramsay
Paper Tape
Posts: 3
Registered: ‎02-21-2017
Location: US
Views: 1,661
Message 1 of 8

my new t460s keeps freezing

I've had my t460s for a few days now and the screen keeps freezing. I have

even updated the system/drivers (especially display drivers) according to the Lenovo software on the computer.

Still, the screen freezes frequently

 

I even tried resetting the laptop to factory settings and it froze within an hour of

the reset. I installed no additional software during this time.

 

What is going on?

Community SeniorMod
Community SeniorMod
Posts: 10,074
Registered: ‎01-01-2010
Location: US
Views: 1,654
Message 2 of 8

Re: my new t460s keeps freezing

What operating system?  What software are you running when it freezes.


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
gordonramsay
Paper Tape
Posts: 3
Registered: ‎02-21-2017
Location: US
Views: 1,578
Message 3 of 8

Re: my new t460s keeps freezing

I'm running Windows 10. The computer has froze while running a variety of software

so I don't think one particular program is the culprit. It has even froze at the desktop

screen with no major programs running.

Community SeniorMod
Community SeniorMod
Posts: 2,022
Registered: ‎05-01-2010
Location: US
Views: 1,572
Message 4 of 8

Re: my new t460s keeps freezing

Hello gordonramsay,

Which anti-virus are you using?






Microsoft MVP Consumer Security 2006-2016 / Windows Insider MVP 2016-Present
I am not employed by Microsoft or Lenovo.

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gordonramsay
Paper Tape
Posts: 3
Registered: ‎02-21-2017
Location: US
Views: 1,544
Message 5 of 8

Re: my new t460s keeps freezing

I'm using whatever came with laptop so Windows Defender I guess.

Community SeniorMod
Community SeniorMod
Posts: 2,022
Registered: ‎05-01-2010
Location: US
Views: 1,531
Message 6 of 8

Re: my new t460s keeps freezing

Do you recall if McAfee was installed when you received the T460s? If so, what procedure was used to remove it?

 

Are you able to run in Safe Mode without  freezing?






Microsoft MVP Consumer Security 2006-2016 / Windows Insider MVP 2016-Present
I am not employed by Microsoft or Lenovo.

  Communities:   English    Deutsch    Español    Português    Русскоязычное    Česká    Slovenská    Українська   Polski    Türkçe    Moto English

dtd3cebu
Paper Tape
Posts: 3
Registered: ‎05-28-2017
Location: US
Views: 1,346
Message 7 of 8

Re: my new t460s keeps freezing

Once in a while but rarely it will be hardware related. Try running Memtest+ on your ram modules. If one or more is bad then you will see the same symptoms.

jooolyan
What's DOS?
Posts: 2
Registered: ‎03-24-2018
Location: KE
Views: 895
Message 8 of 8

Re: my new t460s keeps freezing

I found a temporary workaround while searching online. Disable CPU power management from bios. I was looking at this blog: https://ubuntuforums.org/showthread.php?t=2102787

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