11-05-2010 08:43 PM
I have a t500 laptop, the warranty will continue to 2011. This summer the screen has some problem. There is a straight bright green horizontal line still on the very top of the LCD screen. Sometimes the screen is flickering, too. I tried using external LCD and the external LCD has no problem.
I realized the screen of my ThinkPad should be repaired.
I found the IBM is Lenovo’s Service Provider on Lenovo Canada website and called 1-800-426-7378 (800-IBM-SERV). Sadly, a guy has strong accent talked with me and told me they will send me a box and put my laptop in it and return it except the battery and the power adapter, but till now I didn't get the box and I am confused about the accent .
I tried another way to contract with IBM; I use the Electronic Service Call this time and I set the request severity on 3 ( 1(high) to 4(low) ). It was almost 11pm at that day and then went bed and slept. What makes me unbelievable is that they called me around 11:30pm at that night. I may not hear the phone since I already dreamed at that time. I can sign in the Electronic Service Call system and the Service request detail shows to me they cancelled my request because no one received the call at that time.
I am sad and don’t know why they will call me at that time. I need help to know how to repair my laptop and please make me out
11-05-2010 09:41 PM