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Blue Screen Again
Posts: 18
Registered: ‎07-16-2010
Location: USA
Message 1 of 21 (1,417 Views)

possible to return my T410 after 4 mo. ?

[ Edited ]

I'm starting get frustrated with how Lenovo deals with their customer.

 

I purchased my T410 back in June 2010 and it has been in and out of service depot since.

 

The first was BSOD, overheating, constant freezing, and currently it is in service depot for a bright spot on the screen and the keyboard warping (possible due to the previous heat problem).

 

I spoke to 'Earl_L' via chat and explained my problems hoping to get a replacement system or the refund, and his response was "get a new system".

 

Then I said "what should I do with the one in service depot?"

 

His reposnse was "sell it."

 

what kind of **bleep**ing customer service is that?

 

I already purchased 3 thinkpads this year and this is how they treat their customer.

Guru
Posts: 9,240
Registered: ‎12-26-2009
Location: Toronto, Canada
Message 2 of 21 (1,402 Views)

Re: possible to return my T410 after 4 mo. ?

Lenovo doesn't like to take back it's laptops even if you've just opened it.

I can only recommend to continue asking for help on these forums, and if it's ever ascertained that your issues are hardware-based issues, then call them on it before you run out of warranty.
W520: 2720QM, Q2000M at 1082/1376, 32GB RAM, 500GB + 750GB HDD, FHD screen & MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 160GB HDD, WXGA+ screen
TPT1: 1839-23U
HDMI
Posts: 190
Registered: ‎07-31-2009
Location: greece
Message 3 of 21 (1,377 Views)

Re: possible to return my T410 after 4 mo. ?

I remember another guy in the forums who was also frustrated and managed to take his money back - when asked how he managed that he answered "I have my way"

take a look :

http://forum.lenovo.com/t5/T400-T500-and-newer-T-series/T410s-Keyboard-problem-with-delete-and-inser...

Blue Screen Again
Posts: 18
Registered: ‎07-16-2010
Location: USA
Message 4 of 21 (1,362 Views)

Re: possible to return my T410 after 4 mo. ?

[ Edited ]

My repair is on hold because Lenovo thinks somehow I magically created the bright spot on the screen and they are saying it is not covered under their warranty.

 

I was so distracted by my T410 constantly freezing and over heating, I didn't notice it till after my 2nd repair.

 

After 3rd repair, I'm seriously considering to purchase Macbook Pro 13 and dump my T410.

 

I would pay premium for it but I think it would be worth it, at least the customer service wise.

 

 

 

And I'll definitely make sure no one from my school (over 30,000 students) buy anything from Lenovo.

 

 

Guru
Posts: 9,240
Registered: ‎12-26-2009
Location: Toronto, Canada
Message 5 of 21 (1,324 Views)

Re: possible to return my T410 after 4 mo. ?

Personally, I've never haven't had any issues with Lenovo customer service; they were great in sending me a new solid-backed keyboard (started with a swiss-cheese Chicony) and a new heatsink/fan (even at the end of my warranty; I was out of country for three months).

However, most of the stories I've heard regarding "send in your laptop" haven't turned out very well so I opted to change the heatsink/fan (and thermal paste) myself.

Between ThinkPads and MBPs, I think you either get great build quality from the get-go and mediocre customer service or pretty good build quality and better customer service. (That and I really find MBP keyboards to be terrible.)
W520: 2720QM, Q2000M at 1082/1376, 32GB RAM, 500GB + 750GB HDD, FHD screen & MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 160GB HDD, WXGA+ screen
TPT1: 1839-23U
Lenovo Staff
Posts: 3,800
Registered: ‎07-11-2010
Location: Malaysia
Message 6 of 21 (1,290 Views)

Re: possible to return my T410 after 4 mo. ?

Hi titan0111,

Welcome To Lenovo Forums.

I will assist you to log a case to the management team regarding this issue.

Do PM me the following details.

Name:
Mobile:
Email:
Serial Number:
Date of Purchase:
Person who you spoken with (call center person):

//JameZ
Blue Screen Again
Posts: 18
Registered: ‎07-16-2010
Location: USA
Message 7 of 21 (1,258 Views)

Re: possible to return my T410 after 4 mo. ?

JameZ: PM sent.

Punch Card
Posts: 51
Registered: ‎10-10-2010
Location: Southern California
Message 8 of 21 (1,206 Views)

Re: possible to return my T410 after 4 mo. ?

titan,

could you please tell me how your issue was resolved and how your experience was after james was involved.

i have an issue regarding my own brand-new T410 (webcam and usb composite device) that i am weary of sending

to lenovo for repair.

 

sad that the majority of the recent warranty or service i've read most have been very negative.

thanks.

 

 

T410 ~ i7-620M 2.66GHz ~ Win7 PRO 32bit ~ WXGA+ 14.1 LED ~ nVIDIA Quadro NVS 3100M~ 4GB RAM ~ WebCam ~ 250GB 7200rpm ~ Intel Centrino Advanced-N 6200 ~ eSata port (non-powered / don't ask me why. I know it should have been powered)
Blue Screen Again
Posts: 18
Registered: ‎07-16-2010
Location: USA
Message 9 of 21 (1,195 Views)

Re: possible to return my T410 after 4 mo. ?

Another rep. from Lenovo suppose to call me on Monday for my LCD replacement.

 

However, I have not heard anything from JameZ yet.

 

 

 

 

 

 

Community SuperMod
Posts: 3,924
Registered: ‎11-20-2007
Location: Greenville, SC USA
Message 10 of 21 (1,177 Views)

Re: possible to return my T410 after 4 mo. ?

 


titan0111 wrote:

However, I have not heard anything from JameZ yet.


You just sent him a note yesterday, and it is the weekend.

 


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Jane

2015 X1 Carbon, ThinkPad Slate, T410s, X301, X200 Tablet, T60p, HP TouchPad, iPad Air 2, iPhone 5S, IdeaTab A2107A, Yoga Tablet, Yoga 3 Pro
I AM one of those crazy ThinkPad zealots!
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