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11-25-2018

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t470 fails to boot, error code

2018-11-25, 4:35 AM

Hello,

 

My T470 is hanging when attempting to boot. It hangs on the "Lenovo" screen and  then eventually enters "Boot Menu". I ran the lenovo diagnostics and it threw an error code:

 

START TESTS

20181124T213405UTC START STORAGE_READ_TEST

20181124T213410UTC STOP STORAGE_READ_TEST FAILED 5 S

STOP TESTS UHD020020-UN7W0I

--- STORAGE

FINAL_EXECUTION

 

FINAL_RESULT_CODE U1THPBDV2-ZD1LE2

 

Does anyone know what this means? This is on an SSD. Any chance of data recovery? I have no idea where to find information on this error code and no idea how to contact lenovo for information/tech support (all contact pages just seem to be pointers to resources, these forums or order support).

 

My machine is out of warranty (standard 1 year, purchased ~1.5 years ago) but I did buy with amex with plan that it would cover me for an extra year. Does anyone have experience with this process? What information I would need to get to have amex cover the repairs.

 

Thanks!

Ben

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2973 Posts

12-22-2008

CA

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Re: t470 fails to boot, error code

2018-11-25, 15:13 PM

Welcome to the forum. You can contact Lenovo support on 1-855-253-6686.

 

I don't have experience with Amex but generally credit card companies require that you get at least one cost estimate from a qualified repair center. Once they approve the estimate you would get the system repaired, pay the repair center and then get reimbursed by the card company. I would contact Amex for specific details in your situation.


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10835 Posts

01-02-2010

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Re: t470 fails to boot, error code

2018-11-25, 16:44 PM

If an SSD dies, data recovery is unlikely.  


Rich


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