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bfish2
What's DOS?
Posts: 1
Registered: ‎11-24-2018
Location: US
Views: 294
Message 1 of 3

t470 fails to boot, error code

Hello,

 

My T470 is hanging when attempting to boot. It hangs on the "Lenovo" screen and  then eventually enters "Boot Menu". I ran the lenovo diagnostics and it threw an error code:

 

START TESTS

20181124T213405UTC START STORAGE_READ_TEST

20181124T213410UTC STOP STORAGE_READ_TEST FAILED 5 S

STOP TESTS UHD020020-UN7W0I

--- STORAGE

FINAL_EXECUTION

 

FINAL_RESULT_CODE U1THPBDV2-ZD1LE2

 

Does anyone know what this means? This is on an SSD. Any chance of data recovery? I have no idea where to find information on this error code and no idea how to contact lenovo for information/tech support (all contact pages just seem to be pointers to resources, these forums or order support).

 

My machine is out of warranty (standard 1 year, purchased ~1.5 years ago) but I did buy with amex with plan that it would cover me for an extra year. Does anyone have experience with this process? What information I would need to get to have amex cover the repairs.

 

Thanks!

Ben

SeniorGuru
Posts: 2,757
Registered: ‎12-22-2008
Location: CA
Views: 252
Message 2 of 3

Re: t470 fails to boot, error code

Welcome to the forum. You can contact Lenovo support on 1-855-253-6686.

 

I don't have experience with Amex but generally credit card companies require that you get at least one cost estimate from a qualified repair center. Once they approve the estimate you would get the system repaired, pay the repair center and then get reimbursed by the card company. I would contact Amex for specific details in your situation.

__________________________________________________
Cheers... Dorian Hausman • ca.gif English community
X1C6, E470, Y900s, [R.I.P. X1C2, T430s, TPT2, SL500, X61s, T60p, A21p, 770, 760ED... 5160, 5150... S360/30]
Community SeniorMod
Community SeniorMod
Posts: 9,689
Registered: ‎01-01-2010
Location: US
Views: 248
Message 3 of 3

Re: t470 fails to boot, error code

If an SSD dies, data recovery is unlikely.  


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.

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