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teto0
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Posts: 10
Registered: ‎06-09-2017
Location: US
Views: 191
Message 1 of 8

t470p system suddenly restart without warning

hello 

recently i bought used thinkpad t470p 

i reinstalled windows and all lenovo drivers using lenovo vantage and everything is ok, system is running without any notacable problems 

i had my laptop restart without any warning and with no error message. the situations is not releavent, somtimes system restarts when i am browsing and somethimes when i download something. 

when i check windows event viewer i notcied this error kernal power ID 41 

 

windows 10 pro 64 

core i7 7700hq

16gb ram 

1tb sata ssd 

 

Community SeniorMod
Community SeniorMod
Posts: 9,106
Registered: ‎01-01-2010
Location: US
Views: 181
Message 2 of 8

Re: t470p system suddenly restart without warning

Sudden shutdown might be overheating.  I use TPFanControl (freeware) to monitor  temperatures.


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
teto0
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Posts: 10
Registered: ‎06-09-2017
Location: US
Views: 152
Message 3 of 8

Re: t470p system suddenly restart without warning

i don't thinks it's because heat. because i haven't use laptop extensevly 

teto0
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Posts: 10
Registered: ‎06-09-2017
Location: US
Views: 135
Message 4 of 8

Re: t470p system suddenly restart without warning

today i use cinebnch with changing power setting to performance 

the laptop did not pass the test and restarted 

meanwhile i monitered temps and they are getting higher rapedly

the fan kicked in but temps still getting higher 

any suggestions? 

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Community SeniorMod
Community SeniorMod
Posts: 9,106
Registered: ‎01-01-2010
Location: US
Views: 128
Message 5 of 8

Re: t470p system suddenly restart without warning

If you are under warranty, call support.  If not, I would clean out dust from the fan and reseat the fan with fresh thermal paste.


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
teto0
Fanfold Paper
Posts: 10
Registered: ‎06-09-2017
Location: US
Views: 104
Message 6 of 8

Re: t470p system suddenly restart without warning

update 

i noticed that when i run Cinebench temperatures jumps from 55 c to 90 immediately

any thoughts? 

also today laptop restarted on an idle conditions 

 

Community SeniorMod
Community SeniorMod
Posts: 9,106
Registered: ‎01-01-2010
Location: US
Views: 78
Message 7 of 8

Re: t470p system suddenly restart without warning

90 running Cinebench is hot but not hot enough to restart.  Usual limit is about 103C.  Did you ever check the warranty on this site?

 

https://smartsupport.lenovo.com/us/en/warrantylookup

 

You bought a used system, but the original warranty would still be intact.

 

 


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
Administrator
Administrator
Posts: 6,815
Registered: ‎09-03-2014
Location: SK
Views: 66
Message 8 of 8

Re: t470p system suddenly restart without warning

Hello teto0,

 

I agree with Rich, from what you describe something isn't right somewhere especially with the system restarting in idle conditions, time to make use of the warranty because I'm not sure this can be resolved through the Community.

 

Andy

 

English Community Leader
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