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4 Posts

09-30-2009

Florida

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  • Message 21 of 91

Re: Bluetooth update killed my Windows 7

2010-06-09, 21:34 PM

Update:

 

Well all data files are gone!

 

I am in the process of using third party software to recover deleted files.

 

Lenovo!!! This is serious WTF 90% of my personal files are deleted.

 

 I am spending hours trying to undelete my mail and document folders.

 

Windows 7 64 Bit W510 Bluetooth BSOD

 

Must say I love the enhancement!

 

 

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11 Posts

12-20-2009

Hillsboro, Oregon

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  • Message 22 of 91

Re: Bluetooth update killed my Windows 7

2010-06-11, 11:49 AM

I updated through Lenovo System Update and everything went smooth, had no excessive hard disk activity, and the new bluetooth features are pretty nice. I am now able to access my cell phone storage through the bluetooth. As I didn't have any of the symptoms described, I'm pretty sure there was no virus attached to this file, there could have been a conflicting program on the users' who have the problem.

 

if you want to save your files, do a repair install. This means choosing "Upgrade", instead of a clean install, which you can do, I've already performed a repair install on my desktop running Windows 7 Ultimate x64 and it went flawlessly.

 

For antivirus I use AVG Free and it works. http://free.avg.com

 

Hope this helps.

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19 Posts

04-25-2010

Madison, WI

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  • Message 23 of 91

Re: Bluetooth update killed my Windows 7

2010-06-11, 13:54 PM

Repair install does not help in this case, because it wipes out C: drive almost clean. There are no documents, system files, etc left.

Antivirus does not help either, because drivers normally remove some files on uninstall and this driver just removes all the files in C: drive.

I do not think this relates to conflict with other software. Most likely it is some corrupted .ini file or registry entry.

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11 Posts

12-20-2009

Hillsboro, Oregon

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  • Location: Hillsboro, Oregon
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  • Message 24 of 91

Re: Bluetooth update killed my Windows 7

2010-06-12, 3:33 AM

The files might just be archived as system files, I've never seen an update delete any files, EVER. I'm sure the files are there, but you may not be able to see them, I really don't want to try and duplicate this problem, since I have no other computer at this time.

 

Have any of you attached the drive to a desktop to check to see if another computer running Windows 7 can see the files?

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19 Posts

04-25-2010

Madison, WI

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  • Message 25 of 91

Re: Bluetooth update killed my Windows 7

2010-06-12, 7:40 AM

That is the point that we did not see update like that before either.

I still had windows running when I noticed that it was deleting files. It was obvious that files were not archived, etc.

It deleted even system files - I was getting windows system protection messages.

It deleted even system restore information - we could not restore the system to last know good configuration.

So do you really think that windows would let driver archive windows restore information?

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2 Posts

06-18-2010

Bonn, Germany

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  • Location: Bonn, Germany
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  • Message 26 of 91

Re: Bluetooth update killed my Windows 7

2010-06-18, 12:17 PM

I had the same problem with a T410, Windows 7 Professional 64bit, running Norton Internet Security 2010. Installing the bluetooth update version 6.2.1.800 (7zbv14ww.exe) erased the harddisk almost completely within a few seconds so that the only option left was a "Factory Recovery". It took me hours to re-install everything. I have never experienced anything like this with manufacturer-supplied software.

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8095 Posts

11-19-2007

United States of America

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  • Message 27 of 91

Re: Bluetooth update killed my Windows 7

2010-06-18, 13:19 PM

Poliphilus,

 

Whoa!  You say version 14 (7zbv14ww.exe) erased your files?   We've been focused on  version 15 that we were hearing about in other thread and we pulled that from the web to investigate this case and replaced it with version 14 that had previously been out.  Now, re-reading earlier in this thread, it seems like there were some reports in April of version 14....

 

Can you please send me your contact and system information via provate message?  I'd really like to get you in touch with the engineer that is working on this. 

 

Sorry this happened - we thought we had taken the right steps by pulling version 15 since that was what people were pointing too.

 

Best regards,

Mark

 

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19 Posts

04-25-2010

Madison, WI

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  • Message 28 of 91

Re: Bluetooth update killed my Windows 7

2010-06-18, 13:41 PM

Mark - in my messages I was noting that i suspect it was uninstall procedure that is flawed. So when we install version 15 - it uninstalls old version by using old version 14 uninstall script.

So I was thinking that this relates to version 14 scripts. And seems like other people had version 14, before installing 15.

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11 Posts

06-05-2010

Philadelphia, PA

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  • Location: Philadelphia, PA
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  • Message 29 of 91

Re: Bluetooth update killed my Windows 7

2010-06-18, 14:06 PM

I agree...that's a good point.  But it seems that Poliphilus had the problem installing the 14 version...not uninstalling it.  So, maybe the uninstall scripts are corrupted even further back than version 14...? 

 

Poliphilus, did you happen to notice if the install got stuck while "Uninstalling Components"?

 

Also, I reformatted and installed Windows 7 64-bit Professional again.  I then went through installing Lenovo updates, including version 14 of the bluetooth update.  It installed without a hitch.  Note that it was a fresh install of the bluetooth...so it didn't need to uninstall any previous bluetooth software/drivers.

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2 Posts

06-18-2010

Bonn, Germany

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  • Location: Bonn, Germany
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  • Message 30 of 91

Re: Bluetooth update killed my Windows 7

2010-06-18, 18:41 PM

I don't know for sure if something was unistalled. It happened when -- via Lenovo Update -- it was announced that some new bluetooth driver was available which then was being installed -- and got stuck because some cab-file was missing so that I got the message that the "installation failed" which let the system freeze ...

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