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1 Posts

09-02-2020

PT

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Speakers and other audio outputs have stopped working

2020-09-02, 16:26 PM

Hi

I have a ThinkPad T14 Gen 1. It was working fine, until three days ago, when the laptop speakers as well as the 2nd audio output (my earpieces) suddenly stopped working. On the other hand, my wireless Plantronics headset seems to be working fine.

I have tried all options I could find online (uninstall and reinstall Realtek drivers, undo recent Windows updates, check that audio components are fine etc.) but none of them has so far worked. Any idea what is going on?

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2 Posts

09-01-2020

DE

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Re:Speakers and other audio outputs have stopped working

2020-09-11, 9:37 AM

Hi,

I have the same problem here.
T14, i7, 2 months old.

I know that last week my sound worked fine.
I don't know what I've done but now there is no sound since 3 or 4 days.
Maybe a Windows Update?

I uninstalled the whole audio unit an installed the Lenovo Realtek drivers.
The sound icon in the tray looks good and I can adjust the level.

But there is no sound.
The Lenovo diagnosic tool shows an error, but I can't find any more information to that case.

 

I installed all updates from Lenovo and Windows.

 

I don't know what to do.

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1 Posts

09-11-2020

GB

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Re:Speakers and other audio outputs have stopped working

2020-09-11, 12:03 PM

Same problem for me as well.  T14 AMD.  Sound suddenly stopped working.

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12 Posts

08-08-2020

DE

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Re:Speakers and other audio outputs have stopped working

2020-09-12, 7:01 AM

I had the same issue with my T14 AMD Gen1 two days ago. The problem was caused by the Realtek Drivers given from Lenovo; after a Windows Update the Audio Controller stopped working. So if you try to install the Realtek drivers from Lenovo all aigain, it will not work. After dozens de-install and de-activate of drivers and reboot back and forth, finally Windows system installed a Microsoft Driver (Version 20.05.2020) for the Audio Controller, and this one works. 

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4 Posts

08-29-2020

CA

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Re:Speakers and other audio outputs have stopped working

2020-09-15, 3:53 AM

I had the same issue with T14 AMD Gen1. Using Device Manager, I manually installed another device driver, which gave me sound but had a popping issue with the audio. Finally, I used the Device Manager rollback feature on the "Realtek(R) Audio" under "Sound, video and game controllers". It's now at a Microsoft driver, ver. 10.0.19041.264 . This seemed to fix all issues.

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14 Posts

08-02-2017

GB

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Re:Speakers and other audio outputs have stopped working

2020-09-16, 20:46 PM

Same here - two week old Intel T14 Gen1.   Worked fine on a call for several hours.  Had a 1 hour break, came back and no sound!

 

Still can't get it to work.  Plugged USB headset in and that's fine.   Tried all the obvious things but I'm stuck now.  Help!!

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1 Posts

09-17-2020

FR

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  • Message 7 of 11

Re:Speakers and other audio outputs have stopped working

2020-09-17, 10:06 AM

Hello,

I had the same issue on 4 pc t590.

To fix this problem I installed the Realtek_High_Definition_Audio_6.0.1.8454 driver.  

This one restarts the PC twice and finally the sound works again! 

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1 Posts

09-18-2020

MX

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  • Message 8 of 11

Re:Speakers and other audio outputs have stopped working

2020-09-18, 2:32 AM

Hello 

same problem as the others T490 audio update broken my built-in audio ( speakers and mic). 

 

if you are here is most probably cos you either windows or lenovo update driver installed  below driver:

 

  • name :Realtek Audio Driver
  • version 6.0.8947.1
  • release 29 Jul 2020
  • size 151.65 MB

 

 

Does anyone know where we can get the drivers to downgrade from the latest version  released by lenovo 6.0.8947.1? to a Older version ?

 

 

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2 Posts

09-19-2020

TW

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Re:Speakers and other audio outputs have stopped working

2020-09-19, 8:08 AM

I got same problem in my 1month old T490.

Both old and latest audio driver came to the same problem resently.

 

Not sure what the real reason is.... Windows 10 2004??

 

 

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1 Posts

09-19-2020

IS

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  • Message 10 of 11

Re:Speakers and other audio outputs have stopped working

2020-09-19, 16:57 PM

Same issue here with T490s. 

 

All attempts to fix have failed. Not happy. 

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