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2 Posts

04-09-2010

USA

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Re: T61 Nvidia Quadro NVS 140M.. garbled display problem!

2010-04-09, 21:33 PM

 


wrote:

All,

 

Please don't bake your boards.   Please call service on this issue even if you are beyond warranty.

 

Service is entitling based on MT & Serial number and may correctly note that you are out of warranty, however I would suggest that you politely ask them to search their tips database and see if some exception may apply.  Please be clear in explaining your symptoms.

 

If you are unable to receive help through service, please send me a PM.   I will need your MT & Serial and your contact information - name, address and phone.  If you bake your boards and then have trouble, I really can't help.

 

Best regards,

 

Mark

 

 


 

 

Hi Mark, 

 

I actually have the same problem as depicted on this thread. I sent my laptop T61 which is out of warranty for repair.  Lenovo tech service identified the problem as being the NVIDIA chipset and just called me to propose two options:

1) repair it for $475 or

2) send it back un-repaired!


I explained as you indicated that the issue is well known, that they should look at their tips database and described that many users are having the same problem but they did not take this into account. 

 

I am using Lenovo for a long time and hope very much that I can have this issue resolved as no cost.

Please help!  I will PM you.

 

Thanks!

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21115 Posts

12-20-2008

Australia, Melbourne

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Re: T61 Nvidia Quadro NVS 140M.. garbled display problem!

2010-04-09, 23:16 PM

 


wrote:

I just got a call from Lenovo Service desk supervisor ( John Mxxxxxxxx) and he pretty much showed no interest in listening to what the problem was. I even tried to mention about this thread and how this is such a prevalent problem.

 

Didn't really phase him that much and pretty much told me that they can't do anything if the machine is out of warranty.

 

How insensitive!


Moderator note; full name of Lenovo employee edited in accordance with the forum rules


 

Well call again, you have to be persistent with these people.

 

Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
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6 Posts

04-09-2010

Charlotte,NC

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Re: T61 Nvidia Quadro NVS 140M.. garbled display problem!

2010-04-10, 2:33 AM

Unfortunately, this was my 5th time calling them.I hope on getting a nicer rep everytime I call.

 

 

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6 Posts

04-09-2010

Charlotte,NC

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Re: T61 Nvidia Quadro NVS 140M.. garbled display problem!

2010-04-12, 18:40 PM

I see Mark online today.

 

Can you post something here or respond to my PM please?

 

Thanks!

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6 Posts

04-09-2010

Charlotte,NC

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Re: T61 Nvidia Quadro NVS 140M.. garbled display problem!

2010-04-12, 20:39 PM

Y'all,

 

Mark Hopkins just called me and said Service is going to get in contact with me regarding this issue and they are going to install a new motherboard on mine!

 

Sweet!

 

 

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8095 Posts

11-19-2007

United States of America

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Re: T61 Nvidia Quadro NVS 140M.. garbled display problem!

2010-04-12, 21:02 PM

All,

 

I'll continue to try to help on these, but please keep in mind that  this is but one issue in the forum and so I will do my best to respond to PMs and will check back here but may not be able always to respond the same day.

 

Please continue to try to contact service, this is taking a bit longer than expected to get all agents up to speed on this topic, and I appreciate your patience as we do.

 

Best regards,

 

Mark

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18 Posts

04-14-2010

stony brook

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Re: T61 Nvidia Quadro NVS 140M.. garbled display problem!

2010-04-15, 16:13 PM

i have the same exact problem with mine , same video card too , can u please tell me what to do to fix this ? and does any one know if i can just replace the video card? i dont want to open it and buy a new chip to replace it and find out the chip is soldered in

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4 Posts

04-14-2010

California

45 Signins

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Re: T61 Nvidia Quadro NVS 140M.. garbled display problem!

2010-04-15, 17:27 PM

So this was the source of the problem with my T61.

It's good to know at least...

 

Suspecting it was some virus even though there had been some other (seemingly non-virus related)

symptoms , I formatted the HDD and installed Window 7.

Now this morning, thinking everything was swell and fine, I was updating my drivers 

and all of sudden, boom, the garbled screen hit me back.

 

I'll keep searching the forum for the solution to this new problem.

 

 

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8095 Posts

11-19-2007

United States of America

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Re: T61 Nvidia Quadro NVS 140M.. garbled display problem!

2010-04-15, 19:03 PM

ikillau,

 

Please see my last post....if you have a garbled display, then please contact service as I have advised.   If you have just a black screen and no beep codes, then the problem is less determined - could be multiple things causing the trouble.  A suggestion was made to you on another thread by goretsky on trying to reset the system.  You might try that.  You could also try plugging into an external display somewhere to see if you get an image - if so, then you seem to have an LCD issue, but if no display on the external, then you most likely have a system board problem.  The GPU is soldered down and can not be changed out by the customer and the board would need to be replaced.

 

hillzrider,

 

Please see my PM.    Calling service is the right thing to do for the garbled screen that persists even in BIOS.

 

Best regards,

 

Mark

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59 Posts

04-18-2010

United States of America

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Re: T61 Nvidia Quadro NVS 140M.. garbled display problem!

2010-04-23, 19:28 PM

did anyone here get the garbled display problem fixed out of warranty?

thanks

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