Hi,
I have not yet initiated the service process, but I am interested in sending my T61P to North Carolina for repair, primarily because I am a busy college student who cannot really afford to keep sending my computer back to Lenovo and thus want to be assured that my problems will be resolved the first time I send it away.
I am experiencing the usual difficulties and a couple extra: random freezes and lock-ups when doing any 3D rendering, my cursor sometimes drifts when I rest my hand on the touchpad, and sound/wireless sometimes doesn't work when the computer is waking up from sleep. These problems all happen in BOTH Windows and Ubuntu 7.10. Indeed, the last problem is usually alleviated by disabling and re-enabling the sound card and wireless card, either in the Windows device manager, or by rmmod/modprobe-ing in Linux... these are definitely hardware issues.
Two caveats which I hope will not prevent me from getting warranty service:
1) when I purchased the computer, I upgraded the RAM and the hard disk. Now my computer has 2*2GB modules of RAM and a 200GB hard drive. I've memtest86'd the RAM, and it comes up clean. As with others, the problems are somewhat alleviated by removing a DIMM (i.e. lockups when 3D rendering happen less frequently), but they never disappear completely (still locks up eventually). I've had no difficulties with the hard disk whatsoever.
2) Second, I've installed different video drivers than the default ones (NVidia Forceware with a custom inf) because I wanted better DirectX support. This is a software thing, so this should be no problem.
Although I have the original RAM and hard drive and the original drivers, I hope that these changes will not prevent me from getting warranty service, and I further hope that sending it in will not cause any great loss of data. I rely on Linux to do my work, and setting everything up in Linux took quite some time -- indeed, one of the reasons I chose Thinkpads was because their Linux support is much better than competitors! However, getting my computer fixed is my #1 priority, and I will comply with any instructions if it will alleviate my problems.
If Mark or another Lenovo representative could contact me with further details, that would be great.
Thanks!
Message Edited by iostream on
01-29-2008 01:30 AMMessage Edited by iostream on
01-29-2008 01:32 AM