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47 Posts

03-12-2008

Washington DC

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Re: T61P Graphic problems--random shut down, BSOD, Crash

2008-04-02, 14:02 PM
Mind you I'm having another BSOD issue, it just isn't this one ;-)

I think I have the cause narrowed down to either an issue with the 64 bit Nvidia driver windows update put on my system (which fixed a bioshock issue), or the 64bit MS lifecam drivers (which are really, really crappy and buggy drivers to begin with)
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7 Posts

03-24-2008

Canada

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Re: T61P Graphic problems--random shut down, BSOD, Crash

2008-04-02, 14:19 PM
Way: No, nothing I've seen anywhere gives hard numbers on the actual number with this problem. Its impossible to estimate from forums like these because obviously the majority of the posters are those who are suffering from it, and the severity of the issue itself distorts that too.
 
I remember seeing somewhere, though don't quote me on it, that its not as widespread as we might like to think, perhaps a reasonably small fraction of these things, but whether small is 10%, or 1, or 25, noone knows except lenovo (and maybe not even them). There's a snowballs chance in hell that they'd actually release that number. That would be a public relations disaster for them ("buy lenovo stability, only X% of them fail out of the box" :) ). Empirically, I know at first they were having trouble reproducing this problem even knowing what specific applications were failing for us, which suggests that they had to find machines with this particular issue, supporting the premise that its less than half of them at least, possibly much less.
 
That being said, its definitely a major problem for users, so we can't just ignore it. Mark, lead us to the promised fix. Please. Now.
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22 Posts

04-02-2008

Columbia, SC

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Re: T61P Graphic problems--random shut down, BSOD, Crash

2008-04-02, 14:29 PM
Thanks, guys. I am kind of confused should i stick with my order or not :) but if i decide to do so, can you guys provide me with some softwares i can test my computer with the problem and i got a on-site service for a year, i don't know if they have people in Columbia, SC to come to my house and fix the problem.
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47 Posts

03-12-2008

Washington DC

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Re: T61P Graphic problems--random shut down, BSOD, Crash

2008-04-02, 14:33 PM
It comes with PC Dr installed, which has a whole barrage of test applications to get you started... you can also run PCMark05, and 3DMark06 to benchmark and test the system.

Bioshock and Crysis seem to be good, system intensive, 3D tests.... There is a (1.8GB!) demo you can download for Crysis.
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22 Posts

04-02-2008

Columbia, SC

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Re: T61P Graphic problems--random shut down, BSOD, Crash

2008-04-02, 14:42 PM
Thanks man, I will talk to the tech today to see if they can give us anyword on that i will keep every updated posted
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7 Posts

03-24-2008

Canada

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Re: T61P Graphic problems--random shut down, BSOD, Crash

2008-04-02, 15:05 PM
As he said crysis and bioshock are pretty reliable at crashing it (more the former than the latter in my experience), but I've also managed to reproduce it with Civilization 4 (more so on the later expansion packs), Battlefield 2 (though only on a decent screen resolution and after a good 20-30 minutes or so), Eve Online. The only time I managed to crash it with 3dmark was while it was also running a cpu intensive program at the same time, generally speaking it runs fine for me. Any programs that are strictly cpu/memory, seem to have no problem whatsoever (superPI, some pcdoctor tests, etc).
The first 2 have readily downloaded trials, as does EVE (but eve doesn't crash quickly, perhaps if you run the premium graphics version it will, this was before that came out). Mark has suggested its not heat related, but the heavier the graphical stick you can hit it with, the faster it topples in my experience, which may not be related but as a side effect it certainly gets hotter.
 
In any case, the time can vary, but its often within the first 10-30 minutes at most, sometimes within just a few minutes. Good luck!
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27 Posts

01-22-2008

Orlando

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  • Message 377 of 938

Re: T61P Graphic problems--random shut down, BSOD, Crash

2008-04-02, 15:56 PM
A flashback - My system would crash during the first test of pcmark03 / 05 - it was random crash sometimes 1st seconds, sometimes 30ish seconds.


Message Edited by Bender on 04-02-2008 11:58 AM
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22 Posts

04-02-2008

Columbia, SC

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Re: T61P Graphic problems--random shut down, BSOD, Crash

2008-04-02, 16:07 PM
So here is the update I called the tech support and sale rep, they both claim there is no known issue so far, they haven't receive any complain about it, could be just a small fraction.(no paper statement, no recalls) So wish me luck guys, i will stick with my order and when i receive it i will post my test result, then we can see how small the fraction is lol :)
 
So far the tech support response pretty quick i would say.
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88 Posts

03-13-2008

Warsaw, Poland

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  • Message 379 of 938

Re: T61P Graphic problems--random shut down, BSOD, Crash

2008-04-02, 16:16 PM
With regards to failure rate, there's a couple of things to be said. It is undoubtedly true that users who have suffered from a problem are much more likely to post on forums than those who are enjoying their machines just fine, but:

1) We have seen too many posts on this forums, as well as NotebookReview's and NotebookCheck's. Which means this is not a lightning-strike glitch that happens very rarely and out of pure chance, but a prevalent problem.

2) Not all users that have this problem would post on forums. Most would just turn to tech service. Or ignore (see point 3).

3) Not all that have this problem are aware of that (!). The reason is simple: Many people buy this machine as a mobile workstation for their CAD or 3D graphics applications and they may well not play games at all. And this problem in most cases occurs only in select games, while PC Doctor or 3DMark06 (not to mention CAD or 3ds) freezes are more of a rarity.

4) I would not agree with Macroscope's earlier assertion that Lenovo had problems reproducing this issue. If they couldn't reproduce it at first, that might have been because they expected any 3d app to crash a T61p and only later they've learned that it takes specific games. And/Or they might have found laptops with problems, but weren't able to narrow it hardware-wise (say, first thought it's graphics, so played with GPU, then realized it's RAM, so tossed the DIMMs and finally localized it on motherboard).

My own impression is that the percentage of T61ps with this issue is more likely within 20%-40% range, rather than 2%-4%. But that's just a guess.


Message Edited by Axure on 04-02-2008 07:18 PM
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7 Posts

03-24-2008

Canada

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  • Message 380 of 938

Re: T61P Graphic problems--random shut down, BSOD, Crash

2008-04-02, 16:23 PM
I agree Azure, the numbers are just too uncertain to say anything. Either way, it is far too common for such a major problem.
 
However, with respect to 4, I, and others, gave mark a list of programs we've had this problem with, explicity, 3 to 4 months ago. So no, they knew EXACTLY which apps were causing it for us, all I was suggesting was that Mark said specifically they were having trouble reproducing it at first, but I don't know for sure what programs they tried. Perhaps they didn't use these, or perhaps they didn't have machines exhibiting these symptom, this we can't be sure of.
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