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12 Posts

12-09-2007

NY

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Re: T61P Graphic problems--random shut down, BSOD, Crash

2008-11-22, 2:37 AM

Hey everyone, I am asking anyone who has had experiences with the service center based in Atlanta, Georgia. I was told they would replace my planar card with an expected turnaround time of 1 week. 

 

How is the service? Have you had anything broken or significantly delayed? Were they able to fix the problem on the first repair?

 

I'd really appreciate any answers, I would really like to avoid potentially long delays or problems; this is my only computer for college and work. Thanks all!

 

- Jin 

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2 Posts

11-22-2008

Oman

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  • Message 812 of 938

Re: T61P Graphic problems--random shut down, BSOD, Crash

2008-11-22, 19:31 PM

Hi,

 

I have the same problem that Bender from post 152 had with my T61p and though I sent it for a planar card change the problem still persists. I assume that they just replaced it with a similar model that has the same issues as the problematic one. Not sure what to do about it. I'm sending it again to the local service centre in Oman but not sure if he'll be able to solve the problem.

 

I saw that Bender's one got fixed when he replaced the planar card, is there anything specific I should know about it in order to get it to work? Was the model of the planar card changed?

 

Thanks,

Ali. 

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6 Posts

11-23-2008

UK

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  • Message 813 of 938

Re: T61P Graphic problems--random shut down, BSOD, Crash

2008-11-23, 3:14 AM

I have an X61 Tablet which has very similar problems. I ll be honest, I have no idea what BSOD is and it never crashes back to the desktop. What happens is it just randomly crashes and shuts down when I am playing games or running to many graphic applications.

 

This is REALLY annoying, I would appreciate some help.

 

Thanks,

Od 

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27 Posts

01-22-2008

Orlando

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  • Message 814 of 938

Re: T61P Graphic problems--random shut down, BSOD, Crash

2008-11-24, 17:13 PM

Hi, actually I didn't get my problem resolved.  I am sending it back in to get a new mother board - can you believe I've put up with this for over 9 months! - Anyway I'll see what happens. 

 

Have them refer to this Tech Document -

Message Edited by Bender on 11-24-2008 12:14 PM
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8095 Posts

11-19-2007

United States of America

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Re: T61P Graphic problems--random shut down, BSOD, Crash

2008-11-24, 21:26 PM

Bender,

 

Please PM me if it doesn't come back right after this.

 

OD,

 

The X61tablet won't be affected by this issue, although you could have BSOD or shutdowns for other reasons.  I'll check your other posts, but if you haven't already, I'd encourage you to post a new discussion about your tablet with your symptoms and as much info as you can - Model type, Bios version, Video driver version, power management,  memory installed and a bit about when this most often occurs and whether it is random, or brought on repeatably by a particular set of events - time, or specific program launched.

 

Alimab82,

 

Sorry your having trouble here... will try to help.

 

Thansks,

 

Mark

 

 

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6 Posts

11-23-2008

UK

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  • Message 816 of 938

Re: T61P Graphic problems--random shut down, BSOD, Crash

2008-11-24, 21:50 PM

Mark,

 

Thank you for you answer. I have already posted a new post about my problem on the following link: 

http://forums.lenovo.com/lnv/board/message?board.id=X_Series_Tablet_ThinkPads&thread.id=3094

 

There you can find some more information about my problem but probably not everything you need. I am going to provide you with new information on my post.

 

Thank you,

od 

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12 Posts

12-09-2007

NY

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  • Message 817 of 938

Re: T61P Graphic problems--random shut down, BSOD, Crash

2008-11-24, 22:54 PM

Mark_Lenovo, 

 

 

Do the repair technicians re-image the hard drive for the 2 DIMM - Graphics error? The tech I spoke to on the phone was not able to tell me this.

 

Also, my planar card ( FRU # 42W7653 ) is not listed in the Tech Document: http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-69684

 

I believe Bender's planar card is the same as mine (his was repaired/replaced). Is this an error in the document? 

 

- Jin 

Message Edited by jin_ftw on 11-24-2008 03:05 PM
Message Edited by jin_ftw on 11-24-2008 03:06 PM
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5 Posts

11-25-2008

Oregon

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  • Message 818 of 938

Re: T61P Graphic problems--random shut down, BSOD, Crash

2008-11-25, 17:16 PM

Hi,

 

It seems like there are a few different issues, so I apologize in advance if I'm in the wrong thread.

 

My problem is that during GuildWars, the system will completely power down. It can only be reset by unplugging it and disconnecting the battery. I've tried removing one of the dimms (running 2x2gb) as well as shutting down dual processing. I'm running XPSP2.

 

I haven't tried with other 3d games, so I have no way of knowing if the problem exists elsewhere. The system is perfectly stable outside of GuildWars.

 

Is there any additional information I can provide to help narrow the cause or can someone suggest a next step?

 

Thanks,

 

Mel

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1 Posts

11-29-2008

Atlanta

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  • Message 819 of 938

Re: T61P Graphic problems--random shut down, BSOD, Crash

2008-11-29, 8:25 AM

jin_ftw,

 

No, the depot should not need to reimage your system if you are expericing a hardware error and require a system board replacement.

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1 Posts

11-30-2008

Quebec

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  • Message 820 of 938

Re: T61P Graphic problems--random shut down, BSOD, Crash

2008-11-30, 18:34 PM

Hi

 

I have a T61p and just read about this problem and after verification, i have one of those faulthy planar#42W7876. It is a T61p core 2 duo T9300 2 gig (1 dimm) nVidia quatro NVS 140, Win XP SP3 .Intel 4965 AGN.

For now, i never had the problem of crashing because i do not play games and after reading all the problems peoples had to have the card replace it's scare me to send my computer back to service. Is it a problem only related to games or can it happen with autucad 3 D. Will Lenovo respect the warranty after my warranty is over for this Planar?

 

thanks Daniel

Message Edited by PICCARD on 11-30-2008 01:44 PM
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