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7 Posts

07-27-2010

Fremont

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  • Message 341 of 1612

Re: T61p exhibiting 1 long and 2 short beep and black screen

2010-08-11, 17:03 PM

Hmm I called 2 times already and I am not as lucky as you are.I got more like a response "sorry, out of warranty". Thanks Fiblizip, you gave me hope. Do you happen to know the name of the service representative that helps you.

 

I found lenovo strategy in addressing this quite amusing. Why not have an official thread in forum highlighting the issue and make it known to all service representative. Instead of the current, trying to limit the damage, claim ignorance and have people calling multiple times until we get lucky and find the knowledgable service representative. It destroys credibility and cost the company money too for receiving multiple calls from customer to find the right person. My 2 cents

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1 Posts

08-07-2010

Seoul, Korea and Hong Kong SAR

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  • Message 342 of 1612

Re: T61p exhibiting 1 long and 2 short beep and black screen

2010-08-15, 10:48 AM

Hi Mark,

 

I have contacted the Lenovo repair center in Seoul, Korea for my T61p with the 1 long, 2 short beep and dead problem. I had them check my dead T61p, mentioning about MIGR-75087. But they told me to pay around 700 USD for repairment regardless of the MIGR-75087. I would greatly appreciate if you could help me with this. I have sent you PMs. Please let me know if you need any further information to assist me.

 

Thanks & regards,

Kurt

 

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3 Posts

03-05-2009

Germany

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  • Message 343 of 1612

Re: T61p exhibiting 1 long and 2 short beep and black screen

2010-08-16, 11:16 AM

Hi,

my R61 got the same problem. When I power it up, there's one long and two short beeps. Luckily I found this thread.

The model is:

R61 Type 8914-CTO

Product ID: 8914W29

 

Will Lenovo repair it for free? Because it's a widespread failure in the Nvidia GPUs.

 

Brummbaer

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6 Posts

08-11-2010

Boston, Massachusetts

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  • Message 344 of 1612

Re: T61p exhibiting 1 long and 2 short beep and black screen

2010-08-16, 16:48 PM
Hello ridwant,

I'm sorry I don't have the name of the representative. All I know is that it's a guy in Atlanta, Georgia. My laptop is 8891-CTO if it helps.

Good luck!
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12 Posts

08-16-2010

Spain

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  • Message 345 of 1612

Re: T61p exhibiting 1 long and 2 short beep and black screen

2010-08-17, 6:31 AM

Same problem here.

 

Two days ago my T61p stopped working. After pressing the power button, the infamous one long two short beeps popped out of the speakers.

 

I called the local lenovo support center and mentioned the MIGR-75087 document. I am now waiting for their call back.

 

System type is 6460-8WU with nVidia graphics, bought on 2008 first quarter.

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1 Posts

08-18-2010

China

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  • Message 346 of 1612

Re: T61p exhibiting 1 long and 2 short beep and black screen

2010-08-18, 7:31 AM

Hello Mark

My T61p has meet the "1 long and 2 short beep and black screen" problem this month.
I buy my laptop on 2008 Jan in American and the warranty is 1 year.
When I call the support center in Hongkong about this problem, they told me they didnt accept any information about "regardless of warranty status".
Is this rule same with the sevice in Hongkong? Or I must send my laptop to American if I want to repair it for free?

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21115 Posts

12-20-2008

Australia, Melbourne

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  • Message 347 of 1612

Re: T61p exhibiting 1 long and 2 short beep and black screen

2010-08-18, 11:58 AM

 


wrote:

Hello Mark

My T61p has meet the "1 long and 2 short beep and black screen" problem this month.
I buy my laptop on 2008 Jan in American and the warranty is 1 year.
When I call the support center in Hongkong about this problem, they told me they didnt accept any information about "regardless of warranty status".
Is this rule same with the sevice in Hongkong? Or I must send my laptop to American if I want to repair it for free?


 

Since you did not purchase the machine in Hong Kong, you have to follow the International Warranty Service guideline for your model. You can find in which country you are eligible for warranty repair from the following link (type in your first 4 digit model number).

 

http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=LOOK-IWS#sw

Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
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7 Posts

07-27-2010

Fremont

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  • Message 348 of 1612

Re: T61p exhibiting 1 long and 2 short beep and black screen

2010-08-18, 14:26 PM

Fipblizip, I just called again and this time I got the support representative that knew about the issue. She found "Engineering Change Assesment" (ECA), on this issue that offered the laptop repair for free. Unfortunately, it ended on July 31, 2010. I saw your post and you seem to get it repaired post that date, so good for you.

 

No luck for me, I PM Mark_Lenovo on July 26 and got no response. I called multiple times, still nada. I give up. Thanks though

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21115 Posts

12-20-2008

Australia, Melbourne

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  • Message 349 of 1612

Re: T61p exhibiting 1 long and 2 short beep and black screen

2010-08-18, 15:27 PM

 


wrote:

Fipblizip, I just called again and this time I got the support representative that knew about the issue. She found "Engineering Change Assesment" (ECA), on this issue that offered the laptop repair for free. Unfortunately, it ended on July 31, 2010. I saw your post and you seem to get it repaired post that date, so good for you.

 

No luck for me, I PM Mark_Lenovo on July 26 and got no response. I called multiple times, still nada. I give up. Thanks though


There is still the possibility of post warranty warranty (thinkplus), it costs around 200 USD for one year back to depot. While, this is not free, but it maybe a cheaper option for you. Or else wait around and see what happens with Lenovo's official response on this issue. 

 

Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
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7 Posts

08-19-2010

Austria

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  • Message 350 of 1612

Re: T61p exhibiting 1 long and 2 short beep and black screen

2010-08-19, 5:53 AM

Hello,

 

Same here:

t61p

6459

Out of warranty

 

Can someone tll me, who i should contact in Austria?

 

Any change to get i exchanged for free?

 

Thanks

 

 

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