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ThinkPad NotebooksThinkPad; T61 and prior T series plus Other Legacy ThinkPads
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  • Posts: 1
  • Registered: ‎11-16-2009
  • Location: US
  • Views: 24
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Cannot create recovery disk or uninstall or upgrade Rescue and Recovery

2009-11-16, 16:10 PM



I never created recovery disks when I purchased my T60 over three years ago.  I regret that.


Now I am wondering if it is possible to do so.  When I launch Create Recover Media (rrmedia.exe), it crashes immediately:

AppName: rrmedia.exe
ModName: unknown
Offset: 0018089a
EventID: 1000


I cannot request recovery disks from Lenovo, because my system is out of warranty now.


So I think it is either it is impossible to use rrmedia.exe at this point (since in the meantime, I've upgraded to XP SP3, etc) or I need to upgrade or reinstall Rescue and Recovery.  However, trying the latter opens up a can of worms:


1) Rescue and Recovery shows version 3.01.0037.  Running system update to patch to 3.01.0042 fails:


"A later version of 'Rescue and Recovery - Client Security Solution' is already installed on this machine.  The setup cannot continue."


2) When I try to uninstall RR from Add/Remove programs, it fails:


"Another version of this product is already installed.  Installation of this version cannot continue.  To configure or remove the existing version of this product, use Add/Remove Programs on the Control Panel"


3) When I try to upgrade to the latest 4.xx, it says I must first uninstall the current version, which from the above, I cannot do.


So the machine is confused as to which version it has, and it won't let me upgrade, uninstall, or reinstall.


In summary:  Is it impossible at this point to create recovery media, or does it "simply" (ha ha) need a reinstall of Rescue and Recovery?  If reinstall would help, how can I actually reinstall it successfully?


Thank you!


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