10-17-2011 03:56 PM
Hi, it has been over a year since I first contacted lenovo support about a screen issue and I still can't use the machine, support have been ignoring my emails for the past 3 weeks.
In June 2009 I upgraded the warranty of my T60p to 5 years. This time last year a problem developed with the screen where it would simply turn off every few seconds or minutes and I would have to open and close the screen several times to try and get it to turn back on, it was completely unusable.
When I called Lenovo however, they insisted that my T60p was no longer in warranty and the online warranty lookup showed the same thing. After dozens of emails, phone calls and several months later they finally accepted that it was still in warranty and agreed to repair the machine.
I sent the laptop in to be serviced and collected it a week or two later and when I tried to power it on when I got home the situation was completely unchanged, the screen was turning off just as much if not more than before.
I immediately called/emailed Lenovo to complain and to arrange a repair and once again sent it in.
When I collected it this time I turned it on to find that the new screen had some pretty serious water damage or something, along both sides of the display were a series of dark splotches.
Once again I contacted Lenovo to complain about the way I had been treated and the terrible level of service I had received.
At this stage, I didn't trust that if it was sent away again I would ever receive a working laptop and since it cost me about €50 (in postage and fuel) or so each time there was no way I was going to do that.
I'm also convinced that Lenovo have run out of new LCD panels for my model and were now using old broken ones since I had the screen replaced before any of this started and this new screen then developed the problem with turning off, so the screen had been replaced three times and all the replacements were faulty.
So in total I had already spent several hundred Euro upgrading the warranty and then trying to get the machine repaired and had already wasted my time for over a year. I was offered an onsite repair which I still don't believe is good enough, though I did accept.
Support have now been ignoring my emails for over 3 weeks.
Either send an engineer to repair the laptop once and for all (if you are able to source an LCD panel of quality) or provide a replacement machine altogether.
Also, please extend my warranty to reflect the fact that I was refused service for over 9 months and have been left with a broken laptop for over a year.
10-17-2011 05:57 PM
I wish I had something to say to help you, but this is a user forum, not much other users can offer that would be of any help.
Only thing I can think of is to keep calling. I can definitely understand why you should at least get an extension on the warranty, but I don't realy know anything about the case.
Hopefully you'll get this resolved soon.
10-17-2011 06:00 PM
10-17-2011 06:32 PM
10-18-2011 04:25 AM
10-18-2011 04:47 AM
10-18-2011 05:17 AM
10-22-2011 04:21 AM
11-23-2011 05:30 AM
Still no answers whatsoever. This is ridiculous!
Lenovo seem to think that if they just ignore me that I will go away. Please give me details of who to contact if nobody on this forum can help directly.
11-24-2011 01:47 AM