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wenggonzales
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Posts: 9
Registered: ‎02-01-2008
Location: Philippines
Views: 3,959
Message 1 of 6

Help ParityCheck/Memory Parity Error

Hi,

The below are the details of my laptop:

Brand / Model
IBM ThinkPad Lenovo T60

Type
2623-KFU

I have bought this laptop last year, February 2007 in the Philippines.

Last Friday, January 25 and today, 01 February, my screen suddenly became blue and has the below error:
Hardware Malfunction
Call your hardware support.
Parity Check / Memory Parity Error
The system halted.

What I did after encountering this twice, I have removed my battery and then restarted my pc again.
Please advise me what is this error. Is this a critical problem in the hardware?

I look forward to hearing from you soon.

Thank you very much.

Cheers,
Weng
chimp_on_a_T61
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Posts: 71
Registered: ‎12-06-2007
Location: Athens, GA
Views: 3,952
Message 2 of 6

Re: Help ParityCheck/Memory Parity Error

Yes, this is a serious problem in the hardware.   You may have a loose ram stick - if you know how, check them - remove and reseat.  Also, a ram stick may be bad - if you have two, take one out and see if the problem goes away - if not, try the other one.  Else, call Lenovo warranty service.  Run the memory tests in PCDoctor5, also, but if it is something loose, it will not be detected - only crash when it pops out.
Retired SuperMod
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Registered: ‎11-27-2007
Location: SK
Views: 3,943
Message 3 of 6

Re: Help ParityCheck/Memory Parity Error

If you don't know how to find / remove your memory, you will find instructions on this site.
I would recommend trying memtest86 first. Download the iso.zip files and create a bootable cd and run to see what it says. If you start getting errors and have two memory sticks installed, remove one and test the other, and then swap them and test again.

Andy  

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wenggonzales
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Posts: 9
Registered: ‎02-01-2008
Location: Philippines
Views: 3,926
Message 4 of 6

Re: Help ParityCheck/Memory Parity Error

Dear Chimp/Andy,

Many thanks for your reply.

Your recommended solutions sound very technical to me. I might aggravate the problem if I will be the one to touch the internal organs of this wonderful pc. Would you be able to tell me the email where I can get direct support/warranty?

Many thanks again.

Weng
IBM ThinkPad Lenovo T60, 2623-KFU, XP
chimp_on_a_T61
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Posts: 71
Registered: ‎12-06-2007
Location: Athens, GA
Views: 3,917
Message 5 of 6

Re: Help ParityCheck/Memory Parity Error

If you are not experienced in notebook computer surgery, then you certainly should not try it, especially if your Tpad is under warranty.  Phone numbers listed for warranty service in the Philippines are:

PHILIPPINES1800-1888-1426 OR 63-2-995-8420

There is an electronic service request page at:

https://www-930.ibm.com/support/esc/index.jsp

But I am not sure this will work in your country.

Should get you started.

Good luck.
 
Note from Moderator:  Converted to clickable link.


Message Edited by nonny on 02-01-2008 10:21 PM
wenggonzales
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Posts: 9
Registered: ‎02-01-2008
Location: Philippines
Views: 3,911
Message 6 of 6

Re: Help ParityCheck/Memory Parity Error

Many many thanks Chimp for your help! Smiley Happy

Cheers,
Weng

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