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titanik
Paper Tape
Posts: 8
Registered: ‎11-16-2010
Location: US
Views: 692
Message 1 of 12

How does one get tech support?

ThinkVantage suggested some system updates. I ran them and now my laptop is almost useless. I called Lenovo at (800) 426-7378 but, because I am out of warranty, they won't help me even if I pay. Please, does anyone have advice?

lead_org Microsoft MVP Contributor
Microsoft MVP Contributor
Posts: 21,009
Registered: ‎12-19-2008
Location: Australia, Melbourne
Views: 689
Message 2 of 12

Re: How does one get tech support?

can you be more descriptive regarding the problems you are facing?

i.e. what did you install and what problems are you experiencing?
Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
titanik
Paper Tape
Posts: 8
Registered: ‎11-16-2010
Location: US
Views: 682
Message 3 of 12

Re: How does one get tech support?

Thank you. I just solved it: ThinkVantage System Updates made a mess and I could not roll back. Finally was able to do a System Restore in Safe Mode. Two questions remain...

 

1) When one doesn't have the time, is there a resource other than Lenovo? They would only say ship it to us and we will charge you an unnamed price.

 

2) The DVD drive has an I/O device error (original reason for running the System Update). I will search the forums for help on that.

lead_org Microsoft MVP Contributor
Microsoft MVP Contributor
Posts: 21,009
Registered: ‎12-19-2008
Location: Australia, Melbourne
Views: 672
Message 4 of 12

Re: How does one get tech support?

1) You mean technical support other than the one from Lenovo? Forum is one avenue, it is free, but response time is usually couple of hrs or couple of days (or never) depending on whether people view the post and they have the technical expertise to help you out.

Another one is probably a paid technical support systems, i.e. from local computer store.

2) is there anything more specific? like the error code? can you burn a linux live discs from some other computer, and try to run from the drive?
Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
titanik
Paper Tape
Posts: 8
Registered: ‎11-16-2010
Location: US
Views: 662
Message 5 of 12

Re: How does one get tech support?

Thanks...

 

z60t (type 2511) running XP SP3. The error window states: "D:\ is not accessible. The request could not be performed because of an I/O error." I have an XP desktop. I can burn discs from it but the Thinkpad does not read discs at the moment.

 

I know this isn't an obscure problem but I have not found a resolution yet.

 

 

lead_org Microsoft MVP Contributor
Microsoft MVP Contributor
Posts: 21,009
Registered: ‎12-19-2008
Location: Australia, Melbourne
Views: 647
Message 6 of 12

Re: How does one get tech support?

so you have made a live linux disc and try to the laptop from the disc? Have you set the boot order to start from the optical drive first?
Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
titanik
Paper Tape
Posts: 8
Registered: ‎11-16-2010
Location: US
Views: 646
Message 7 of 12

Re: How does one get tech support?

I have never used Linux. I could figure out how to that but my laptop dvd drive does not read discs. Will a Linux disc be any different?

lead_org Microsoft MVP Contributor
Microsoft MVP Contributor
Posts: 21,009
Registered: ‎12-19-2008
Location: Australia, Melbourne
Views: 643
Message 8 of 12

Re: How does one get tech support?

do you have any windows installation discs that you can try the drive during the startup?
Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
titanik
Paper Tape
Posts: 8
Registered: ‎11-16-2010
Location: US
Views: 623
Message 9 of 12

Re: How does one get tech support?

I have an XP disc and can boot from it. The disc spun for a long time but finally went to the Windows XP Setup screen.

 

That means there are no physical problems? It's a software issue?

lead_org Microsoft MVP Contributor
Microsoft MVP Contributor
Posts: 21,009
Registered: ‎12-19-2008
Location: Australia, Melbourne
Views: 612
Message 10 of 12

Re: How does one get tech support?

a really long time? how long?

http://www-307.ibm.com/pc/support/site.wss/MIGR-56222.html

try to use a different computer to burn the above discs, then run a optical drive diagnostic.
Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft

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