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What's DOS?
Posts: 1
Registered: ‎08-10-2009
Location: India
Message 1 of 3 (1,562 Views)

Lenovo T61p - Product recovery disc creation fails

Hi,

 

I tried creating a set of product recovery disc, the process started decently to extract the information/files. Then the process abruptly stops and gives a msg saying "The process has encountered an internal error."

 

Pls Help.

 

Rgds,

 

Sumit

Posts: 21,009
Topics: 128
Kudos: 1,271
Solutions: 1,356
Registered: ‎12-19-2008
Location: Australia, Melbourne
Message 2 of 3 (1,552 Views)

Re: Lenovo T61p - Product recovery disc creation fails

you would need to call Lenovo, and obtain a set of recovery disks (most likely free) if you are under warranty, or alternatively you would need to restore to factory setting using the Rescue and Recovery during the initial boot up, but that would wipe out all the data.

 

As the data in the files set aside for the recovery media has been corrupted, this happens a lot when you have used the laptop for a while.  

Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
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Posts: 1,924
Registered: ‎12-22-2008
Location: Canada
Message 3 of 3 (1,546 Views)

Re: Lenovo T61p - Product recovery disc creation fails

As  lead_org  says, call Lenovo and explain the problem you have encountered, especially the error message, "The process has encountered an internal error." If they don't offer to send you free recovery media, politely explain to them that it's not your fault that you can't make the media on your own. If you're firm and persistent (call back later and try another agent) they will relent Smiley Wink
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Cheers... Dorian Hausman
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