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Bit Torrent
Posts: 2,149
Registered: ‎01-02-2011
Location: US
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Re: Lenovo Thinkpad Protection keyboard

It sounds to me that if you paid $200 to get the keyboard replaced, that fee probably included diagnosis and repair, so in that case they should have properly identified the damaged motherboard. 

 

I think the only proper thing for them to do is either...

 

1. Repair it

2. Issue a revised estimate for a keyboard and motherboard and give you the option to decline and get a refund for the incomplete repairs

 

Of course this is just my opinion and I don't have all the facts. 

 

 

ThinkPad W-510 i7-820QM(1.73-3.06GHz) Quad Core... ThinkPad T500, T9900, 8gb SSD...FrankNpad T-60p/61p (X9000 2.8ghz) 8gb SSD ips FlexView...ThinkPad T-61p (T9300 2.5ghz) 8gb ram...Thinkpad X-61 Tablet 8gb ram.
Paper Tape
Posts: 3
Registered: ‎03-17-2012
Location: United States
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Re: Lenovo Thinkpad Protection keyboard

Thank you so much for your information. I guess I read the wrong policy or I misunderstood it.

Thank you again.

Paper Tape
Posts: 3
Registered: ‎03-17-2012
Location: United States
0 Kudos

Re: Lenovo Thinkpad Protection keyboard

Thank you for your information.

I don't know too much about warranty policy so got a little bit confused when encounter issues about it. Thank you again!