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6 Posts

08-20-2009

United Kingdom

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System Update failed to start

2009-08-20, 23:08 PM

Hi All,

 

I am trying to update IBM Update Connector to System Update on my A30 2651 3WG

 

I have tried uninstalling System update and reinstalling it several times but each time I get the message:-

 

System Update could not start properly

 

 

After I uninstall System Update when I run systemupdate314-2009-6-12.exe to load system update it detects a version of IBM Update Connector or System Update and offers to delete it.  However an error occurs  and  I am told to delete the files manually.

 

Can anyone suggest where these files might be or if there is some other problem.

 

Regards Roger

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9380 Posts

11-27-2007

Slovakia

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Re: System Update failed to start

2009-08-21, 6:11 AM

Roger, welcome to the forum,

 

As the Update Connector doesn't show up in Control Panel - Software, run the SetUp file in C:\IBMTOOLS\APPS\Updater, it should offer you the option of uninstalling it.

Hope this helps

Andy  

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6 Posts

08-20-2009

United Kingdom

47 Signins

702 Page Views

  • Posts: 6
  • Registered: ‎08-20-2009
  • Location: United Kingdom
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  • Message 3 of 3

Re: System Update failed to start

2009-08-21, 15:35 PM

Thanks Andy,

 

Unfortunately it did not work. When I forced an uninstall using the /X parameter on a command line Installshield gave the message :-

 

1155: File    'C:\IBMTOOLS\APPS\UPDATER\IBM Update Connector.Msi'    not found

 

 

I cannot find this file anywhere and I think it may have gone during a previous unsuccessful attempt to uninstall Update Connector.

 

 Edit  I found it hiding in the recycle bin!

 

Now when I run setup I get:-

 

IBM Update Connector is already installed. To complete the

installation process, uninstall the current version of IBM

Update Connector using the ADD/Remove Programs[Control

Panel} and start the IBM Update Connector installation process

again.

 

When I run setup /x   I get:-

 

Are you sure you want to uninstall this product?

 

 

followed by:-

 

 

Preparing to remove

 

and then

 

 

This action is only valid for products that are currently installed

 

 

The product is installed because I can run it !

 

Regards Roger

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