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Paper Tape
Posts: 5
Registered: ‎01-17-2009
Location: Toronto, Canada
0 Kudos

T60 crashes when playing media files (randomly)

I've had this problem for a long time, and have done many factory reinstalls, but still the problem persists no matter how hard I try to get rid of it.

 

My T60 200772U would occasionally, upon loading a DVD or opening a video file, freeze. The screen turns black and hard disk activity totally stops. The computer doesn't respond until I power off and power on again. I don't think it's a software issue as this has happened on a fresh restore.

 

Any ideas what could be wrong? I'll probably take it to a service centre if I can't fix it.

 

Thanks,

Jason

Highlighted
Posts: 20,904
Topics: 128
Kudos: 1,259
Solutions: 1,344
Registered: ‎12-19-2008
Location: Australia, Melbourne
0 Kudos

Re: T60 crashes when playing media files (randomly)

ran the diagnostic software PC Doctor 5 on your laptop, and see whether your laptop hardware is up to scratch??? Sounds like a hardware problem, as you have correctly suggested, do you still have warranty??? 

 

Also check your CPU and GPU temperature using HWmonitor (free download of the web) and see what is the temperature of your CPU and GPU. It could be overheating, have you tried to open up your laptop, and see whether there is large amount of dusts collected???

Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
Paper Tape
Posts: 5
Registered: ‎01-17-2009
Location: Toronto, Canada
0 Kudos

Re: T60 crashes when playing media files (randomly)

I ran PC Doctor before and I don't think it picked up anything but will try it again. Here is the HWMonitor output:

 


CPUID Hardware Monitor 1.1.2.0
-----------------------------------------------------

Mainboard Vendor    LENOVO
Mainboard Model        200772U (0x187 - 0x40E495)


Hardware monitor
-----------------------------------------------------

ACPI hardware monitor

Temperature sensor 0    72°C (161°F) [0xD7C] (THM0)
Temperature sensor 0    73°C (163°F) [0xD86] (THM1)

Dump hardware monitor



Hardware monitor
-----------------------------------------------------

Intel Core Duo T2500 hardware monitor

Temperature sensor 0    74°C (165°F) [0x1A] (Core #0)
Temperature sensor 1    73°C (163°F) [0x1B] (Core #1)

Dump hardware monitor



Hardware monitor
-----------------------------------------------------

HTS541010G9SA00 hardware monitor

Temperature sensor 0    41°C (105°F) [0x29] (HDD)

Dump hardware monitor

 

- Jason

Posts: 20,904
Topics: 128
Kudos: 1,259
Solutions: 1,344
Registered: ‎12-19-2008
Location: Australia, Melbourne
0 Kudos

Re: T60 crashes when playing media files (randomly)

your CPU temperature is at 70 degrees when you ran something, or it is at that temperature even during idling???
Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
Paper Tape
Posts: 5
Registered: ‎01-17-2009
Location: Toronto, Canada
0 Kudos

Re: T60 crashes when playing media files (randomly)

That's idling. Perhaps it's time to take it into service.

 

- Jason

Posts: 20,904
Topics: 128
Kudos: 1,259
Solutions: 1,344
Registered: ‎12-19-2008
Location: Australia, Melbourne
0 Kudos

Re: T60 crashes when playing media files (randomly)

your temperature sounds high, i think it is time to use your warranty..
Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft