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Paper Tape
Posts: 4
Registered: ‎05-09-2011
Location: United States
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T61 CPU/SMBIOS/Keyboard Issue - but with passed diagnostics?

Hello - 

 

Thank you all for this fantastic resource! 

 

My '08 T61 is having issues: 

 

Keyboard – loss of key functionality during Windows operation (but fine during BIOS access and startup)

Rescue & Recovery 4 diagnostics – all PASS except: CPU Multicore (Misconfigured), SMBIOS Standards (Failed)


but then....


BIOS – system defaults restored, then main hard disk drive diagnostics, all PASS.

 

What next step should I take?  It is a well-cared for machine and I'm a moderately (tho not close to some of you) skilled with computer repair.

 

Thanks many times -

 

David 

Paper Tape
Posts: 4
Registered: ‎05-09-2011
Location: United States
0 Kudos

Re: T61 CPU/SMBIOS/Keyboard Issue - but with passed diagnostics?

Anyone?

Posts: 20,898
Topics: 128
Kudos: 1,253
Solutions: 1,344
Registered: ‎12-19-2008
Location: Australia, Melbourne
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Re: T61 CPU/SMBIOS/Keyboard Issue - but with passed diagnostics?

http://www-307.ibm.com/pc/support/site.wss/MIGR-56222.html

run the full diagnostic, and see what happens.

Have you tried to reinstall the window OS lately? and what operatiing system are you using at the moment?
Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
Paper Tape
Posts: 4
Registered: ‎05-09-2011
Location: United States
0 Kudos

Re: T61 CPU/SMBIOS/Keyboard Issue - but with passed diagnostics?

We're running Windows XP Professional, and can't use the keyboard so I can't run that particular diagnostic.

 

While I look for the Windows install CD (which has got to be somewhere!), is there a way I can download the OS without it?

 

Thanks again  -

Posts: 20,898
Topics: 128
Kudos: 1,253
Solutions: 1,344
Registered: ‎12-19-2008
Location: Australia, Melbourne
0 Kudos

Re: T61 CPU/SMBIOS/Keyboard Issue - but with passed diagnostics?

this diagnostic is run in dos mode, what operating system you use won't affect it.
Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
Paper Tape
Posts: 4
Registered: ‎05-09-2011
Location: United States
0 Kudos

Re: T61 CPU/SMBIOS/Keyboard Issue - but with passed diagnostics?

Oh okay, thanks.  How do I access the DOS mode - and will I need the keyboard for it?  Only the mousepad/associated buttons work right now....I've run the BIOS diagnostic test, but passed it. 

 


David

Highlighted
Posts: 20,898
Topics: 128
Kudos: 1,253
Solutions: 1,344
Registered: ‎12-19-2008
Location: Australia, Melbourne
0 Kudos

Re: T61 CPU/SMBIOS/Keyboard Issue - but with passed diagnostics?

[ Edited ]

so the keyboard doesn't work in the diagnostic test mode when you run the pc doctor dos software?

 

if that is the case, then there maybe a problem with the keyboard or the motherboard. 

Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft