10-17-2010 09:36 PM
After hours on the phone with customer/technical support, days of frustration, and weeks of waiting around for my computer to be fixed, I've finally gotten fed up with Lenovo. I bought my T61 laptop four years ago before starting college thinking that it would be a worthy investment, spending close to 2000$ on my laptop. Since then, it has broken down countless times: failing hard drives, broken fans, batteries burning out, and keyboard keys that stop working to name a few problems I've had with my laptop. I would not be so disgruntled if there had been a few minor problems, but having to send my computer in every few months during a school year is not only inconvenient but has made it very difficult to be a student at a university.
If that wasn't enough, I would have to spend hours and hours on the phone with technical support representatives that were either rudely impatient or stiflingly incompetent. Yes, I need repairs on my computer. Yes, I've followed the troubleshooting tips. Yes, I can wait a week for the computer to be shipped out, fixed, and shipped back to me. This was all too much.
The customer support line is even worse, with a wall of automated questions making it almost impossible to talk to a representative. The support website was equally unhelpful, with links that took you in circles around the support site, shoving FAQs and drivers and pointless diversions. I was trying to find a place on the website where I could submit a complaint to customer support, but alas I am posting on the Lenovo forum hoping for some semblance of pity.
After I replaced the keyboard on my laptop, I started using an external keyboard, finding it more comfortable to use and a way to preserve the keyboard that had just been replaced. However, the 'Tab' key on the laptop broke while I was using the laptop keyboard and so now I am forced to use only the external keyboard and use my 'portable' laptop at home. My warranty expired a few months ago and now I am stuck with a laptop that is growing more and more useless. I am thoroughly disappointed in my purchase, and I demand that I get compensated for the amount of trouble that this laptop has caused me.
10-26-2010 03:18 AM
11-22-2010 04:08 PM
11-22-2010 06:01 PM
11-28-2010 06:56 PM
Strange, I've generally had excellent luck with Tech Support. My T61p is about to be shipped off to their service department for a motherboard replacement (fried BIOS when updating to the latest version). I'm hoping this will be as trouble-free as past service experiences.